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What is ETCETERA EPM?

EPM functions as the specialized ETCETERA® (ETC) module designed for application development and process management. This tool facilitates the creation of web applications specifically designed for managing tasks, cases, business functions, and accounting, while also accommodating the needs of a mobile workforce. Organizations can utilize EPM to rapidly design, construct, and deploy online workflows that feature automation, intuitive user interfaces, data entry and validation, content gathering, task routing, and rule-based workflows, along with the capability to synchronize processes across both offline and online settings. The emphasis on task management within EPM significantly boosts user satisfaction, as effectively completing tasks plays a crucial role in shaping their overall experience. Additionally, EPM is designed to allow users to manage and complete their work responsibilities efficiently through only three different views, thus simplifying their workflow. This cohesive methodology not only enhances productivity but also keeps users engaged and inspired in their work activities, ultimately contributing to a more positive work environment. As a result, organizations that adopt EPM can expect improved operational efficiency and a more motivated workforce.

What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

Media

Media

Integrations Supported

Integrations Supported

NetDocuments
iManage

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ScerIS

Date Founded

1993

Company Location

United States

Company Website

www.sceris.com

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Legal

Not specified

Workflow Management

Not specified

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