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Ratings and Reviews 0 Ratings
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What is EY Helix?
The field of auditing is undergoing a transformative shift due to the integration of analytics. At EY, we adhere to a fundamental principle regarding our analytics usage: the priority lies not just in the tools that detect issues but in the auditors’ ability to interpret the findings and assess their relevance to the audit process itself. Our approach, driven by analytics, significantly enhances the quality of audits, offering clients deeper insights that are more meaningful while also encouraging our teams to maintain a higher level of professional skepticism. Following the launch of EY Helix, we have recorded over 70,000 uses of our analytics on a global scale. This cutting-edge platform empowers our teams to sift through extensive data related to audits, thereby enabling a more profound understanding of our clients' financial activities and operational structures. By adopting this methodology, we not only elevate the quality of our audit services but also ensure that they are meticulously customized to meet the distinct needs of each client. In doing so, we reaffirm our dedication to excellence in the auditing process, continuously striving to better serve those who rely on our expertise.
What is BMC HelixGPT?
BMC HelixGPT is an advanced generative and agentic AI platform that modernizes IT service and operations management by automating tasks that previously required human expertise. It deploys intelligent, autonomous agents that converse naturally with users, resolve requests, surface insights, and recommend remediation steps across ITSM and ITOM environments. The platform enhances operational resilience by evaluating change risks, detecting vulnerabilities, and clustering incidents to identify systemic issues before they escalate. Its AI-driven conversation models provide accurate, context-rich responses that improve self-service effectiveness and reduce ticket load. HelixGPT empowers organizations to build custom agents tailored to departmental needs, enabling scalable automation without specialized development skills. By curating operational data and knowledge automatically, it accelerates reporting, enhances troubleshooting, and drives faster resolutions. The platform supports deployment on-premises or across multiple clouds, giving enterprises the flexibility to align with their existing AI provider such as OpenAI, Microsoft, or Google. HelixGPT also ensures humans stay in control, blending autonomous support with guided oversight to maintain service quality and compliance. With its ability to reduce toil, streamline workflows, and proactively manage risk, the platform significantly lowers operational costs while increasing IT productivity. Ultimately, BMC HelixGPT enables enterprises to modernize ServiceOps, deliver better user experiences, and innovate at the speed of AI.
Integrations Supported
BMC AMI Ops Automation for Capping
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack
Integrations Supported
BMC AMI Ops Automation for Capping
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
EY
Company Location
United Kingdom
Company Website
www.ey.com/en_us/audit/technology/helix
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.helixops.ai/products/helixgpt.html
Categories and Features
Audit
Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant