What is BMC Helix?

BMC Helix is a cloud-based platform that incorporates AI to enhance service and operations management, designed to give organizations a thorough overview, automation capabilities, and proactive management of their IT services, infrastructure, and operational processes. At the heart of BMC Helix is the seamless integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalogs, ticketing systems, knowledge bases, self-service portals, and AI-driven automation agents, enabling businesses to manage incidents, problems, changes, assets, and service desk functions within a cohesive framework. The platform's innovative generative and "agentic" AI technology, known as BMC HelixGPT, optimizes repetitive tasks, reveals critical insights, categorizes frequent incidents for improved problem resolution, and offers or initiates corrective measures to reduce manual work and enhance response times. By harnessing such cutting-edge resources, BMC Helix equips organizations to significantly boost their operational efficiency and elevate the quality of their services. This holistic strategy not only streamlines IT management but also cultivates an environment that is more agile and responsive to the ever-evolving demands of the business landscape, ultimately leading to improved adaptability and customer satisfaction.

Pricing

Free Trial Offered?:
Yes

Integrations

All BMC Helix Integrations
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Screenshots and Video

BMC Helix Screenshot 1
BMC Helix Screenshot 1 BMC Helix Screenshot 2 BMC Helix Screenshot 3

Company Facts

Company Name:
BMC Helix
Date Founded:
2025
Company Location:
United States
Company Website:
www.helixops.ai/it-solutions/bmc-helix.html

Product Details

Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

BMC Helix Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

More BMC Helix Categories