BMC Helix Integrations

Jitterbit Harmony is an AI-powered integration and automation platform designed to serve as the operational backbone for modern enterprises. It unifies integration, workflow automation, API management, low-code app development, and EDI within a single ecosystem. Powered by a layered AI architecture, Harmony embeds accountable AI agents and intelligent assistants into every stage of business automation. Organizations can seamlessly connect thousands of SaaS, cloud, and on-premise applications using pre-built connectors and intuitive drag-and-drop tools. This accelerates digital transformation initiatives across industries including healthcare, manufacturing, retail, transportation, higher education, and life sciences. Harmony supports mission-critical processes such as order-to-cash, order-to-fulfillment, purchasing automation, and employee expense management. The platform also enables teams to build custom business applications quickly through its low-code App Builder environment. With enterprise-grade security and governance controls, it ensures scalable, compliant automation across complex IT landscapes. The Harmony AI Bundle enhances capabilities further by offering pre-built AI agents, AI assistants, and dedicated professional services for successful implementation. Recognized three consecutive times as #1 in G2’s Enterprise iPaaS Implementation Index, Jitterbit demonstrates strong customer satisfaction and rapid time to go-live. Trusted by global brands like CVS Health, Ericsson, Walmart, and Rolls Royce, Harmony delivers proven enterprise performance. By combining integration, automation, and AI-driven intelligence into one cohesive platform, Jitterbit Harmony empowers organizations to modernize operations with confidence and accountability.

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.