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What is EasyReply?

EasyReply is a cloud-based help desk solution that integrates various communication channels like email, WhatsApp, live chat through Support Bubble, and Slack into a single inbox for ease of use. The platform allows teams to assign conversations, tag coworkers, jot down private notes, and classify tickets using different labels, priorities, and service-level agreements. Thanks to AI technology, users can benefit from automated reply generation, conversation summaries, and knowledge base suggestions, while AI agents handle common inquiries and escalate more complex issues to human representatives. Furthermore, teams can enhance their workflows by automating tasks such as tagging, routing questions, generating responses, and managing webhooks efficiently. The platform also offers integrations that provide deeper customer insights from platforms like Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Designed specifically for small to medium-sized support teams across industries like SaaS, e-commerce, and service-oriented businesses, EasyReply includes both a free plan and several subscription options that come with monthly AI credits. For newcomers, the opportunity to try out premium features for 14 days without a credit card makes it a compelling option for enhancing customer support capabilities. EasyReply’s intuitive design and extensive feature set make it an excellent choice for businesses aiming to improve their customer service experience. As a result, it not only simplifies communication but also empowers teams to work more effectively and respond to customers with greater efficiency.

What is Doozy?

Doozy is an AI assistant seamlessly integrated into Slack, tasked with fulfilling team requests across multiple interconnected business systems while delivering results and an action log straight within the Slack thread. Teams can utilize its diverse capabilities for a variety of tasks, including generating recurring reports, conducting investigations related to customers and billing, exporting data from spreadsheets, reconciling invoices, updating CRM systems, managing ticket triage, executing database queries, and handling pull requests on GitHub. Furthermore, it provides features for task scheduling, maintaining editable notes on team processes, and integrating with platforms such as Slack, GitHub, and pre-built connectors like Linear, Notion, HubSpot, Stripe, and Sentry, along with any other tools that have MCP server or API/database access. Each operation is conducted in a new, temporary sandbox environment where credentials are securely stored outside the operational space, allowing administrators the power to define the actions that are permissible. Tailored specifically for support, operations, finance, sales, software development teams, and founders, Doozy is designed to improve collaboration and boost productivity within Slack. The platform's ability to unify various workflows into a single interface makes it an indispensable resource for teams aiming to refine and enhance their processes. By adopting Doozy, organizations can expect not only increased efficiency but also a smoother workflow across disparate systems.

Media

No images available

Media

No images available

Integrations Supported

GitHub
HubSpot CRM
Linear
Model Context Protocol (MCP)
Slack
Stripe
Chargebee
ChatGPT
Shopify
Zapier

Integrations Supported

GitHub
HubSpot CRM
Linear
Model Context Protocol (MCP)
Slack
Stripe
Intercom
Notion
PostgreSQL
Sentry

API Availability

Has API

API Availability

Pricing Information

$24/user/month
Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes.
Free Version
Free Trial Offered?

Pricing Information

$20/workspace/month
Starter is $20 per workspace per month for everyone in its Slack workspace, with a monthly usage allowance and no per-seat charge. Annual billing saves 10%. Prices exclude taxes. Each plan starts with a 14-day free trial without a card; the service pauses after the trial until an owner selects a paid plan.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

EasyReply Ltd

Date Founded

2023

Company Location

United Kingdom

Company Website

easyreply.io

Company Facts

Organization Name

Doozy

Company Website

www.askdoozy.com

Categories and Features

Help Desk

Not specified

Categories and Features

AI Agents

Not specified

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