What is Macha?
Support teams use Macha to resolve repetitive tickets such as order status, refunds, returns and subscription changes without leaving their help desk. Macha runs on Zendesk, Freshdesk, Gorgias, Front, HubSpot and Intercom. Instead of handing you a tool to configure, the Macha team sets the agent up for you: ticket analysis, knowledge base, integrations and testing on your past tickets. The agent starts by drafting replies as internal notes, so nothing reaches a customer until your team approves, and it moves to public replies one category at a time. Pricing is about $0.40 a ticket, from $299 a month for 750 tickets, including setup and a dedicated success manager.
Pricing
Price Starts At:
$299 per month
Price Overview:
About $0.40 a ticket. Plans: 750 tickets $299/month, 1,500 tickets $599/month, 3,000 tickets $1,199/month, up to 10,000 tickets $3,999/month. Done-for-you setup and a dedicated success manager are included. Live in safe mode within 7 days, or the first month is free. Free trial ($50 of usage, about 125 tickets) set up for you after a discovery call.
Free Trial Offered?:
Yes
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Screenshots and Video
AI support agents on your help desk, set up by our team
Company Facts
Company Name:
Macha
Company Website:
www.getmacha.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Macha Categories and Features
Chatbot Software
Context and Coherence
Human Takeover
Natural Language Processing
Reporting / Analytics