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Ratings and Reviews 0 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
What is Fullcast Perform?
Fullcast Perform delivers automated routing that empowers sales teams to maximize productivity, efficiency, and revenue growth. It manages every stage of the funnel, from lead and account assignments to opportunities, cases, and subscriptions—all fully automated and configurable. By aligning routing logic with GTM strategies and territory plans, it eliminates errors and ensures every request lands with the right rep, instantly. Leaders gain real-time dashboards that track SLA compliance, identify bottlenecks, and provide immediate insight into routing performance. With its no-code design, routing can be configured by role, skills, availability, or custom CRM attributes, making it highly adaptable. Reps benefit from push notifications on new assignments and auto-qualification that prioritizes leads to boost conversions. By reducing rerouted leads and unmatched accounts, organizations save time and accelerate pipeline generation. Case studies from Udemy, Collibra, and Degreed highlight improvements like a 46% reduction in rerouted leads and significant increases in revenue alignment. Enterprise-grade compliance with SOC 2 and GDPR ensures data security and trust. With Fullcast Perform, businesses replace manual inefficiencies with a dynamic, automated system that drives consistent growth.
What is Cendyn Revintel?
Revintel provides 55 ready-made reports along with its BI solution, Compose, which empowers users to design personalized, brand-aligned interactive visualizations in various formats through an intuitive drag and drop interface. This capability allows you to focus more on strategic planning and analysis rather than just gathering data. You can monitor booking trends and pinpoint performance issues proactively, giving you the opportunity to act swiftly. Additionally, you can identify patterns and opportunities across different levels, whether it be for a single property, a market, a brand, or your entire portfolio. By having a cohesive view of your portfolio readily available, you can make quicker, more informed decisions that enhance revenue. Customizable dashboards facilitate a detailed exploration of critical business aspects, ensuring you have a holistic understanding of your operations. Moreover, to effectively steer your marketing strategies, you can analyze year-over-year economic and market conditions, resulting in deeper, more actionable insights that support agile revenue decision-making. Ultimately, Revintel's tools enhance your ability to respond to market dynamics effectively.
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Integrations Supported
Agilysys Analyze
Bullhorn
Clarity Hotel Manager
Gmail
Google Ads
GuestCentrix
Hotello
Maropost
Mews
Opera
Integrations Supported
Agilysys Analyze
Bullhorn
Clarity Hotel Manager
Gmail
Google Ads
GuestCentrix
Hotello
Maropost
Mews
Opera
API Availability
Has API
API Availability
Has API
Pricing Information
$30 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Fullcast
Date Founded
2017
Company Location
United States
Company Website
www.fullcast.com/usecases/lead-routing/
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/sourceforge/revintel
Categories and Features
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Revenue Operations
AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation
Sales Analytics
Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Categories and Features
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Revenue Operations
AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation