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What is Edra?

Edra operates as an AI-powered automation platform that thoroughly comprehends a business's real-world operations, converting existing operational data into practical insights for AI agents to leverage. Instead of relying on teams to outline processes via interviews and workshops, Edra examines tickets, logs, and messages to reverse-engineer workflows, creating a well-organized library of actionable knowledge. This seamless discovery method provides teams with a clear perspective of their work patterns across existing systems. Following this, Edra converts that knowledge into straightforward playbooks that delineate the rules for automation, allowing users to review, adjust, and take control of the instructions before deploying AI agents within their accustomed environments. The platform is intentionally structured to avoid opaque automation, guaranteeing that the knowledge and guidelines governing the agents remain transparent and manageable for users. In addition to enhancing operational efficiency, this approach fosters a culture of informed decision-making, enabling organizations to optimize their processes while maintaining oversight of the automation journey.

What is Console?

Console is an AI-driven ITSM built to handle employee requests, automate routine operations, and act on behalf of users across the apps they already rely on. Incoming requests from Slack, Teams, or Google Chat land in a central queue, where they're tagged, ranked, and sent down the appropriate track. Console taps into your documentation to resolve straightforward questions on the spot, and fires off playbooks for anything that needs real work done — approvals, identity changes, provisioning in SaaS tools, multi-step orchestration across systems.

Media

Media

No images available

Integrations Supported

Jira
Microsoft Outlook
Salesforce
ServiceNow
Zendesk

Integrations Supported

Jira
Addigy
Coda
Confluence
Fleet
Freshservice
HiBob
Iru
Jamf Now
Linear
Microsoft Teams
Notion
Okta
Opal Security
Slack
Workday HCM

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Edra

Date Founded

2024

Company Location

United States

Company Website

edra.ai/

Company Facts

Organization Name

Console

Date Founded

2023

Company Website

www.console.com

Categories and Features

AI Automation

Not specified

Categories and Features

AI IT Agents

Not specified

AI-Powered ITSM Tools

Not specified

ITSM

Not specified

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