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What is Edra?

Edra operates as an AI-powered automation platform that thoroughly comprehends a business's real-world operations, converting existing operational data into practical insights for AI agents to leverage. Instead of relying on teams to outline processes via interviews and workshops, Edra examines tickets, logs, and messages to reverse-engineer workflows, creating a well-organized library of actionable knowledge. This seamless discovery method provides teams with a clear perspective of their work patterns across existing systems. Following this, Edra converts that knowledge into straightforward playbooks that delineate the rules for automation, allowing users to review, adjust, and take control of the instructions before deploying AI agents within their accustomed environments. The platform is intentionally structured to avoid opaque automation, guaranteeing that the knowledge and guidelines governing the agents remain transparent and manageable for users. In addition to enhancing operational efficiency, this approach fosters a culture of informed decision-making, enabling organizations to optimize their processes while maintaining oversight of the automation journey.

What is Console?

Console is an AI-driven ITSM built to handle employee requests, automate routine operations, and act on behalf of users across the apps they already rely on. Incoming requests from Slack, Teams, or Google Chat land in a central queue, where they're tagged, ranked, and sent down the appropriate track. Console taps into your documentation to resolve straightforward questions on the spot, and fires off playbooks for anything that needs real work done — approvals, identity changes, provisioning in SaaS tools, multi-step orchestration across systems.

Media

Media

No images available

Integrations Supported

Jira
Addigy
Coda
Confluence
Fleet
Freshservice
HiBob
Iru
Jamf Now
Linear
Microsoft Outlook
Microsoft Teams
Notion
Okta
Opal
Salesforce
ServiceNow
Slack
Workday HCM
Zendesk

Integrations Supported

Jira
Addigy
Coda
Confluence
Fleet
Freshservice
HiBob
Iru
Jamf Now
Linear
Microsoft Outlook
Microsoft Teams
Notion
Okta
Opal
Salesforce
ServiceNow
Slack
Workday HCM
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Edra

Date Founded

2024

Company Location

United States

Company Website

edra.ai/

Company Facts

Organization Name

Console

Date Founded

2023

Company Website

www.console.com

Categories and Features

Categories and Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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