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What is Elvan?

Elvan is an innovative platform created to collect customer feedback and insights, specifically optimized for SaaS and ecommerce teams to effectively gather valuable opinions and transform them into clear, actionable insights. This tool allows teams to capture metrics such as NPS, CSAT, and CES, along with targeted micro-surveys at critical moments, including after a purchase, during in-app interactions, or through email campaigns. By utilizing AI technology, Elvan processes qualitative feedback, detects recurring patterns, highlights potential churn risks, and uncovers growth opportunities, all while eliminating the hassle of manual tagging and tedious spreadsheet management. With its user-friendly setup, customizable survey triggers, and real-time analytics dashboards, Elvan empowers teams to gain a deep understanding of customer behavior and react promptly to the most significant factors. This platform is tailored for those who value substantial insights over mere superficial data, ensuring a commitment to authentic customer engagement and satisfaction. Ultimately, Elvan simplifies the feedback loop, enhancing decision-making processes and significantly contributing to business growth and success. Additionally, it fosters a culture of continuous improvement by encouraging teams to adapt based on real-time customer input.

What is Apptentive?

Monitor shifts in customer emotions and gather actionable insights during their mobile experience. Interact with feedback in real-time across multiple mobile platforms to capture the voice of the customer and evaluate emotional changes. This feedback can then be effectively routed to improve retention and inform customer-centric decisions about your offerings. Our mobile-optimized surveys, paired with precise targeting based on in-app behaviors, establish us as frontrunners in the mobile feedback realm, enabling brands to successfully close the feedback loop on a wide scale. While NPS may act as a lagging indicator with limited insights into customer perceptions, Apptentive uncovers the underlying reasons behind NPS and CSAT scores, identifying specific features or customer experiences at particular moments. Engage your most active customers swiftly with exclusive promotions or seek their insights to influence your product strategy. By providing personalized offers or messages that demonstrate your attentiveness to their feedback, you cultivate a stronger bond with your customers, enhancing their overall experience. This forward-thinking method not only bolsters loyalty but also promotes continuous communication between your brand and its audience, creating a cycle of improvement and engagement. Such an approach ensures that customer feedback is not only heard but actively integrated into your business strategy.

Media

Media

Integrations Supported

Contentsquare
Desktop.com
NextDNS
Slack
Topbox
Zendesk

Integrations Supported

Contentsquare
Desktop.com
NextDNS
Slack
Topbox
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$49/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Elvan

Date Founded

2025

Company Location

India

Company Website

www.elvan.ai

Company Facts

Organization Name

Apptentive

Date Founded

2011

Company Location

United States

Company Website

www.apptentive.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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