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What is Emerald?

Effectively oversee your campaigns by utilizing a thorough CRM solution specifically tailored for the tourism industry, which helps streamline processes, cut costs, and boost customer satisfaction. Since your clients are the key to your future success, it is vital to evaluate and manage your engagements with them from the initial contact point through bookings and ongoing feedback to repeat bookings. ISO has developed Emerald, a CRM system specifically designed to meet the needs of the tourism sector, supporting the complete travel experience from the first inquiry to follow-ups that motivate customers to plan future trips. In addition, Emerald's modular design allows for customization to accommodate the unique requirements of your business. There is also iEmerald, a mobile CRM tailored for your sales team, ensuring that marketing, sales, and customer service processes are efficient. By adopting this strategy, you not only enhance customer loyalty but also gain valuable insights into customer preferences and needs, paving the way for more impactful relationships. Ultimately, this comprehensive approach positions your business to thrive in a competitive market.

What is Amadeus Digital Commerce?

Boost your online sales by delivering a streamlined booking process that works seamlessly across multiple devices and platforms. Our user-friendly API provides the necessary adaptability and features to develop premier front-end solutions, enabling you to launch quickly. With Amadeus Digital Commerce and its comprehensive developer toolkit, you can rapidly respond to changing customer demands through available resources, data models, and open technology. Take advantage of extensive UI development assets enabled by open tech. The Amadeus Digital Commerce API complies with recognized OpenAPI standards (Swagger) and employs RESTful technology in conjunction with the JSON data format. This design promotes swift onboarding for your development team while reducing UI development costs, thanks to an accessible data model that doesn't require specialized PSS knowledge. Consequently, you can see improved conversion rates and cultivate stronger brand loyalty through a superior booking experience that distinguishes you from the competition. In an ever-evolving market, investing in these advanced capabilities not only enhances customer engagement but also boosts overall satisfaction levels, leading to long-term business success.

Media

Media

Integrations Supported

2Subscribe
Caxita
DPO Group
Microsoft Outlook
Windcave

Integrations Supported

2Subscribe
Caxita
DPO Group
Microsoft Outlook
Windcave

API Availability

Has API

API Availability

Has API

Pricing Information

$500.00/one-time/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ISO Travel Solutions

Date Founded

1979

Company Location

Germany

Company Website

www.isotravel.com/en/solutions/customer-relationship-management

Company Facts

Organization Name

Amadeus

Date Founded

1987

Company Location

Spain

Company Website

amadeus.com/en/airlines/products/digital-commerce

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Airline Reservation System

CRM
Charter Reservations
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking

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