What is Emerald?
Effectively oversee your campaigns by utilizing a thorough CRM solution specifically tailored for the tourism industry, which helps streamline processes, cut costs, and boost customer satisfaction. Since your clients are the key to your future success, it is vital to evaluate and manage your engagements with them from the initial contact point through bookings and ongoing feedback to repeat bookings. ISO has developed Emerald, a CRM system specifically designed to meet the needs of the tourism sector, supporting the complete travel experience from the first inquiry to follow-ups that motivate customers to plan future trips. In addition, Emerald's modular design allows for customization to accommodate the unique requirements of your business. There is also iEmerald, a mobile CRM tailored for your sales team, ensuring that marketing, sales, and customer service processes are efficient. By adopting this strategy, you not only enhance customer loyalty but also gain valuable insights into customer preferences and needs, paving the way for more impactful relationships. Ultimately, this comprehensive approach positions your business to thrive in a competitive market.
Pricing
Price Starts At:
$500.00/one-time/user
Price Overview:
Pricing depends on number of users and on choosen modules
Free Trial Offered?:
Yes
Integrations
Similar Software to Emerald
Lightspeed stands out as the premier software for golf course management, utilized by over 1200 golf clubs globally. Backed by a dedicated team of golf enthusiasts, Lightspeed ensures that you have the confidence to oversee your entire facility from a single, cohesive platform. With the most sophisticated tee-sheet available in the industry, you can operate your business with a level of professionalism that sets you apart. This powerful cloud-based solution not only streamlines golf course management but also enhances efficiency like never before. By modernizing your pro shop, you can elevate customer service through a point-of-sale system specifically designed for golf retail, seamlessly integrated with your tee sheet. Moreover, the flexibility of managing your pro shop from any device and location adds a layer of convenience that is invaluable in today’s fast-paced environment. Lightspeed truly revolutionizes the way golf courses operate and interact with their customers.
Learn more
Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
Learn more
MYT SaaS
Manage Your Trip (MYT SAaS) is an online platform designed for tourism operators to efficiently handle both group and private tours. This comprehensive solution enables tourism professionals to effortlessly manage, promote, and develop their offerings. With the MYT Traveler and MYT Tour Guide applications, users can conveniently access the platform from their mobile devices, enhancing their operational flexibility. MYT SAaS includes essential features such as back-office management, a distinctive tourism CRM, and various marketing tools. Additional functionalities encompass feedback management, operational oversight, contact database maintenance, real-time feedback, group registration, online booking, and many other vital capabilities that contribute to a streamlined tourism experience. Overall, MYT SAaS empowers tourism operators to elevate their services and improve customer interactions significantly.
Learn more
ANIXE Resfinity
ANIXE offers the Resfinity Hotel Platform, a robust hotel sourcing and booking solution designed to simplify the management of longtail accommodation products, enabling tour operators to boost their revenue and profit margins through a diverse range of third-party hotel offerings from a curated selection of suppliers—all integrated seamlessly with minimal effort. This platform excels in automating the deduplication and mapping of hotel room types, facilitates accelerated searches, and provides offline exports of rates and availability in various formats, ensuring a comprehensive response system. In addition to hospitality, Resfinity Air caters to the airline sector by developing tailored web interfaces and booking engines, allowing global carriers to enjoy extensive customization and reliable service uptime. ANIXE is a technology-driven company dedicated to delivering innovative sales solutions for the travel and tourism sectors, founded at the intersection of cutting-edge technology and travel. Through its SaaS products, ANIXE aims to enhance the growth of digital commerce within the tourism industry, ultimately fostering a more connected travel experience for consumers. Their commitment to advancing technology in travel reflects their understanding of the industry's evolving landscape and the need for efficient, effective solutions.
Learn more
Screenshots and Video
Company Facts
Company Name:
ISO Travel Solutions
Date Founded:
1979
Company Location:
Germany
Company Website:
www.isotravel.com/en/solutions/customer-relationship-management
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Emerald Categories and Features
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management