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What is EnergyIP?

Are you ready to delve into the fundamental factors driving the evolution of energy systems and the intricate challenges that arise from them? Utilities must abandon a passive approach. In a landscape increasingly shaped by prosumers, decentralized energy frameworks, and shifting patterns of generation and consumption, utilities are tasked with the proactive responsibility of enhancing value for connected consumers while elucidating the often-neglected benefits of grid connectivity, ensuring that all parties can benefit from the advancements within the distribution grid. To achieve this, a comprehensive meter data management solution that prioritizes high-quality data and automation is crucial for ensuring accurate billing, operational enhancements, and moving beyond the traditional meter-to-cash framework. By fully leveraging the potential of data, utilities can better understand customer usage trends and optimize the distribution grid more effectively. Additionally, integrating big data from the beginning encourages the creation of actionable insights that simplify navigating complex decision-making processes. This strategic focus not only serves the utilities but also strengthens consumer trust and their involvement in the energy landscape, ultimately leading to a more resilient and adaptive energy system. As the energy landscape continues to evolve, the ability to manage data efficiently will be a key determinant of success for utilities.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Utilihive

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Utilihive

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Siemens Digital Industries

Date Founded

1997

Company Location

United States

Company Website

new.siemens.com/global/en/products/energy/energy-automation-and-smart-grid/energyip-meter-data-management/energyip.html

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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