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What is Engage Health?

Engage Health Systems provides a diverse range of digital healthcare solutions focused on boosting patient engagement, streamlining practice operations, and enhancing communication between patients and healthcare professionals through an assortment of online, mobile, and in-clinic tools. A key component of their services is Engage Consult, a secure platform for online and video consultations that enables patients to reach out to clinicians for non-urgent health issues, which in turn assists practices in managing patient demand effectively and improving accessibility. Moreover, the company offers patient arrival and check-in solutions such as Engage Arrive and Engage Touch Mobile, allowing patients to check in via touchscreen kiosks or mobile devices, thus significantly cutting down on wait times at the reception and enabling staff to concentrate on other essential duties. In addition to these features, Engage Call enhances the overall patient experience by integrating with existing GP appointment systems, allowing staff to make patient calls directly within their current workflows. Their innovative solutions are designed to seamlessly connect with systems like EMIS, SystmOne, and Vision, ensuring secure communication, upholding data protection, and enhancing operational efficiency within primary and community care settings. By utilizing these advanced tools, healthcare providers can not only improve the patient experience but also optimize their operational capabilities, creating a more effective healthcare delivery system overall. This comprehensive approach positions Engage Health Systems as a leader in the digital transformation of healthcare services.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$132.77 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Engage Health

Date Founded

2000

Company Location

United Kingdom

Company Website

engagehealth.uk

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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