What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

Pricing

Free Trial Offered?:
Yes

Screenshots and Video

Salesforce Agentforce Health Screenshot 1

Company Facts

Company Name:
Salesforce
Date Founded:
1999
Company Location:
United States
Company Website:
www.salesforce.com/healthcare/cloud/

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Salesforce Agentforce Health Categories and Features

Patient Portal Software

Care Plans
EHR-Agnostic

Patient Management Software

Patient Monitoring
Real Time Reporting

Patient Case Management Software

Activity Tracking
HIPAA Compliant

Hospital Management Software

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Healthcare CRM Software

Patient Communications
Patient Management

More Salesforce Agentforce Health Categories

Salesforce Agentforce Health Customer Reviews

Write a Review
  • Reviewer Name: Morgan S.
    Position: Head of Operations
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Top of the Line Customization

    5 out of 5 stars Date: Jun 14 2021
    Summary

    Overall I would say that between the initial sales teams, the engineering / support help, and the user experience, health cloud was the right solution for our company.

    Positive

    I worked for a healthcare startup not too long ago that used Health Cloud. It's incredible. We had members of our diabetes platform all over the country and it was perfect for our service / technology solution. The patient cards made it very easy for our customer success teams to track data.

    Negative

    Sometimes it proved difficult for our engineering teams to get help on bugs / fixes. Other than that, all good.

    Read More...
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