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Ratings and Reviews 0 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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CallToolsRevolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.
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What is Enghouse Interactive Contact Center?
Elevate your contact center into a formidable force with Enghouse Interactive. Effortlessly engage with your customers across multiple channels, offer personalized experiences at scale, and transform your contact center into a strategic advantage. Positioned at the heart of your organization, your contact center opens doors to distinguish your services, capture important insights, and nurture customer loyalty. As consumer expectations continue to grow, businesses require a communication platform that is agile enough to answer inquiries promptly and effectively from any channel, at any time, while adhering to your operational guidelines and delivering actionable insights for ongoing improvement. Our outstanding omni-channel contact center solutions provide not only flexibility and options but also the capability to meet diverse deployment requirements, sizes, complexities, and integration needs, facilitating seamless customer interactions regardless of your budget limitations. By adopting our innovative solutions, you will not only boost customer satisfaction but also streamline your overall operational efficiency, driving greater success for your organization in the long run. With a focus on continuous improvement, your contact center can evolve alongside changing market conditions and customer needs.
What is ALE Connect?
ALE Connect skillfully facilitates customer service for a diverse range of businesses by managing omnichannel interactions such as email, live chat, social media, and phone, all while upholding the high expectations of today's customers, citizens, and consumers. This cutting-edge solution enhances the capabilities of the Alcatel-Lucent OmniTouch® contact center standard edition, which is designed for efficient phone call distribution, by integrating cloud services that allow for fluid communication across multiple platforms. By optimizing workflows among customers, service agents, and various departments, it simplifies the administration of customer-related functions in both front and back office operations. Moreover, the platform incorporates a built-in knowledge base and advanced search features, significantly reducing call resolution times and improving overall efficiency. ALE Connect seamlessly integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE, providing high availability, strong security, and redundancy for the protection of customer data. Providing exceptional customer service is vital for nurturing satisfaction and loyalty, and with ALE Connect, businesses can deliver a distinctive customer experience that sets them apart from their competitors, ultimately strengthening their position in the market. This holistic strategy not only meets the immediate demands of customers but also cultivates enduring relationships that can lead to future opportunities. With the ability to adapt and evolve with customer expectations, ALE Connect positions businesses for sustained success.
Integrations Supported
CallFinder
CommunityWFM
Facebook Messenger
Kuber
LumenVox Call Progress Analysis (CPA)
OmniPCX Enterprise Communication Server
Symbee
Verbio
Vergic Engage
Video RTC
Integrations Supported
CallFinder
CommunityWFM
Facebook Messenger
Kuber
LumenVox Call Progress Analysis (CPA)
OmniPCX Enterprise Communication Server
Symbee
Verbio
Vergic Engage
Video RTC
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Enghouse Interactive
Date Founded
1984
Company Location
United States
Company Website
www.enghouseinteractive.com
Company Facts
Organization Name
Alcatel-Lucent
Date Founded
2014
Company Location
France
Company Website
www.al-enterprise.com/en/products/applications/ale-connect
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics