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What is Ericsson Automated Network Operations?

Digitalization is recognized as a powerful force driving transformation in today's world. The rise of new technologies such as SDN/NFV, artificial intelligence, 5G, and the Internet of Things is reshaping various industries and organizations. This transformation not only revamps traditional practices and core offerings but also increases the demand for products and services across sectors. As businesses adopt virtualized and software-driven systems in preparation for expansion in the digital realm, the necessity of automation becomes evident for enhancing and rethinking operational processes. Begin your journey towards achieving seamless, automated operations and orchestration that utilizes real-time data insights effectively. The Ericsson Automated Network Operations portfolio significantly enhances telecom operational support systems, ushering in a groundbreaking era of efficiency and creativity within the industry. This shift in operational management is a vital milestone in unlocking the full potential of an interconnected world, paving the way for future advancements that can further benefit society.

What is BlueRockTEL?

BlueRockTEL is a complete BSS platform built for MSPs, telecom operators, and cloud operators that need better visibility, automation, and operational control. The platform began as a telecom billing solution and evolved into a broader business support system shaped by more than a decade of field experience with telecom and cloud businesses. BlueRockTEL combines six dedicated modules covering CRM and prospection, project management, rating and billing, debt recovery, helpdesk, and customer satisfaction. The CRM module helps teams manage prospects and convert them into customers more efficiently. Project management tools support complex telecom installations, deployment workflows, and coordination across teams. Rating and billing capabilities process CDRs in real time, apply pricing plans, generate invoices, automate billing campaigns, and support SEPA direct debit collection. Debt recovery tools help automate receivables and reduce payment delays. The helpdesk module helps support teams track customer issues without losing context, while customer satisfaction features help operators monitor sentiment before customers leave. BlueRockTEL also supports telecom billing software, copier billing software, cloud billing software, leasing and third-party payer workflows, automated tickets from monitoring systems, Peppol-based e-invoicing readiness, documentation, and API access. The platform gives teams real-time visibility into billing runs, tickets, customer health, deployments, payments, and business performance. By combining BSS functionality, telecom billing, CRM, project deployment management, helpdesk, debt recovery, customer satisfaction, automation, and modular scalability, BlueRockTEL helps operators grow with more confidence.

Media

Media

No images available

Integrations Supported

Anterix
BleuPage
Elastiflow
GTT Envision
Simetric
Switch Automation
VMware Telco Cloud Platform
Zmanda

Integrations Supported

Anterix
BleuPage
Elastiflow
GTT Envision
Simetric
Switch Automation
VMware Telco Cloud Platform
Zmanda

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

E98/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ericsson

Date Founded

1876

Company Location

Sweden

Company Website

www.ericsson.com/en/portfolio/digital-services/automated-network-operations

Company Facts

Organization Name

BlueRockTEL

Date Founded

2017

Company Location

Ireland

Company Website

bluerocktel.com

Categories and Features

Categories and Features

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