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What is Ericsson Digital BSS?

Ericsson's telecom charging and billing solutions are versatile, business-focused software systems used by over 300 operators around the world. These platforms currently serve more than one billion customers globally, effectively addressing the varied needs of operators, service providers, and end-users alike. They encompass all revenue channels, including B2C, B2B, and B2B2X, enabling companies to maximize and safeguard their revenue streams while taking advantage of new business prospects in traditional telecom, digital services, 5G, and the Internet of Things. In addition, users will enjoy a cohesive platform that streamlines the management of all services and users, regardless of payment method or access type. The robust data mediation capabilities improve customer experience by ensuring precise data collection from the network. Moreover, these solutions provide a cloud-based, tailored, and contextual customer experience across multiple digital interfaces, which greatly enhances user satisfaction and engagement. This comprehensive approach not only meets current demands but also positions organizations to thrive in an evolving market landscape.

What is Comarch SQM?

Comarch Service Quality Management revolutionizes the conventional approach to telecommunications monitoring by shifting the focus from network-centric metrics to a customer-centered perspective on service quality. Effective management of telecom service quality hinges on understanding how customers perceive the quality of their services. By leveraging this crucial information, businesses can better prioritize their network performance management, anticipating how various events might influence customer experiences and ensuring a high level of customer service assurance. With Comarch SQM, organizations can adopt a proactive stance in overseeing their telecom service quality. This innovative solution helps to avert potential service disruptions for customers by employing trend analysis and predictive maintenance strategies, ultimately leading to enhanced customer satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Ericsson

Date Founded

1876

Company Location

Sweden

Company Website

www.ericsson.com/en/portfolio/digital-services/digital-bss

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/service-assurance/service-quality-management/

Categories and Features

Categories and Features

Quality Management

Audit Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management

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