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What is Ericsson Digital BSS?

Ericsson's telecom charging and billing solutions are versatile, business-focused software systems used by over 300 operators around the world. These platforms currently serve more than one billion customers globally, effectively addressing the varied needs of operators, service providers, and end-users alike. They encompass all revenue channels, including B2C, B2B, and B2B2X, enabling companies to maximize and safeguard their revenue streams while taking advantage of new business prospects in traditional telecom, digital services, 5G, and the Internet of Things. In addition, users will enjoy a cohesive platform that streamlines the management of all services and users, regardless of payment method or access type. The robust data mediation capabilities improve customer experience by ensuring precise data collection from the network. Moreover, these solutions provide a cloud-based, tailored, and contextual customer experience across multiple digital interfaces, which greatly enhances user satisfaction and engagement. This comprehensive approach not only meets current demands but also positions organizations to thrive in an evolving market landscape.

What is Csmart Digital BSS Platform?

Csmart Digital BSS is a revolutionary, cloud-native platform designed to accelerate the BSS transformation of telecom service providers, enabling them to maximize the potential of 5G and beyond. With its modular approach, Csmart integrates three powerful suites—Innovate, Activate, and Operate—to streamline and automate essential functions such as customer acquisition, order fulfillment, and service management. The platform’s AI-driven tools enhance business agility, enabling telecom providers to deliver superior customer experiences, rapidly deploy new services, and optimize revenue generation. Csmart is built to be highly scalable, offering flexible deployment options including on-premise, public cloud, private cloud, and hybrid configurations. Its microservices architecture and support for TM Forum Open APIs provide seamless integration with existing systems, reducing customization needs and accelerating the time-to-market for new services. Key features like AI-powered order management, omnichannel sales CRM, and zero-touch automation help reduce CAPEX by 30%, streamline operations, and enhance operational efficiency by automating up to 40% of manual processes. The platform also boosts average revenue per user (ARPU) by 25% through intelligent upselling and advanced campaign management. With real-time analytics, AI-driven self-service, and integrated workflows, Csmart enables telecom providers to deliver exceptional customer care and rapidly adapt to market changes. It accelerates the launch of new services in under 100 days and ensures the telecom business is ready for the future of 5G and IoT monetization, driving innovation and growth.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Kindly connect with us about Pricing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ericsson

Date Founded

1876

Company Location

Sweden

Company Website

www.ericsson.com/en/portfolio/digital-services/digital-bss

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2009

Company Location

United States

Company Website

covalensedigital.com

Categories and Features

Categories and Features

OSS/BSS

Not specified

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