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What is Erlang?

Erlang is a unique programming language crafted for the development of soft real-time systems that excel in scalability and prioritize continuous availability. Its versatility allows it to be utilized in a variety of sectors including telecommunications, finance, online shopping, computer telephony, and instant messaging services. The Erlang runtime system comes with built-in functionalities for concurrency, distribution, and resilience to failures. Furthermore, the Open Telecom Platform (OTP) consists of a suite of Erlang libraries and design principles that act as middleware for building these systems. This suite also features a distributed database, tools for language interoperability, and resources for debugging and managing software deployments. By harnessing these advanced capabilities, developers can create powerful applications that efficiently manage large transaction volumes while sustaining performance across fluctuating loads. Consequently, the combination of Erlang and OTP empowers developers to meet the demands of modern software challenges effectively.

What is AgentTime?

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

Media

Media

Integrations Supported

Amp
Buffer Editor
CodeConvert
CodePal
CodeScene
Codecov
Cody
Coveralls
FOSSA
Glitch
IP2Location
Kodezi
Notepad++
Overleaf
Refraction
TextMate
Typora
Uptrace
WebTranslateIt.com
Wings 3D

Integrations Supported

Amp
Buffer Editor
CodeConvert
CodePal
CodeScene
Codecov
Cody
Coveralls
FOSSA
Glitch
IP2Location
Kodezi
Notepad++
Overleaf
Refraction
TextMate
Typora
Uptrace
WebTranslateIt.com
Wings 3D

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Erlang

Company Website

www.erlang.org

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com/call-center-scheduling-software/

Categories and Features

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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