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What is Erlang?

Erlang is a unique programming language crafted for the development of soft real-time systems that excel in scalability and prioritize continuous availability. Its versatility allows it to be utilized in a variety of sectors including telecommunications, finance, online shopping, computer telephony, and instant messaging services. The Erlang runtime system comes with built-in functionalities for concurrency, distribution, and resilience to failures. Furthermore, the Open Telecom Platform (OTP) consists of a suite of Erlang libraries and design principles that act as middleware for building these systems. This suite also features a distributed database, tools for language interoperability, and resources for debugging and managing software deployments. By harnessing these advanced capabilities, developers can create powerful applications that efficiently manage large transaction volumes while sustaining performance across fluctuating loads. Consequently, the combination of Erlang and OTP empowers developers to meet the demands of modern software challenges effectively.

What is AgentTime?

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

Media

Media

Integrations Supported

Amp
AppSignal
CodePal
CodeSession
Codecov
Cody
Dash0
Geany
Helix Editor
IP2Location
Lapce
Overleaf
PaizaCloud
Polar Signals
Replit
Sublime Text
SwapCode AI
Uptrace
codebeat

Integrations Supported

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

Pricing not provided

Supported Platforms

Windows
Mac
Linux

Supported Platforms

Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Erlang

Company Website

www.erlang.org

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com/call-center-scheduling-software/

Categories and Features

Programming Languages

Not specified

Categories and Features

Popular Alternatives

Popular Alternatives

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