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What is Erlang?

Erlang is a unique programming language crafted for the development of soft real-time systems that excel in scalability and prioritize continuous availability. Its versatility allows it to be utilized in a variety of sectors including telecommunications, finance, online shopping, computer telephony, and instant messaging services. The Erlang runtime system comes with built-in functionalities for concurrency, distribution, and resilience to failures. Furthermore, the Open Telecom Platform (OTP) consists of a suite of Erlang libraries and design principles that act as middleware for building these systems. This suite also features a distributed database, tools for language interoperability, and resources for debugging and managing software deployments. By harnessing these advanced capabilities, developers can create powerful applications that efficiently manage large transaction volumes while sustaining performance across fluctuating loads. Consequently, the combination of Erlang and OTP empowers developers to meet the demands of modern software challenges effectively.

What is Call Center Designer?

Determine the ideal number of agents required to meet your desired service levels by analyzing the requirements on an hourly, half-hourly, or quarter-hourly basis, ensuring you can effectively handle the varying call volumes encountered each day of the week. This analysis includes assessing the necessary number of agents and phone lines to address fluctuations in call volume. You can visualize, print, or export these findings to Excel for further manipulation. Input vital data from your call center, such as call volumes, operational costs, incoming calls, intervals between arrivals, average call lengths, after-call processing durations, maximum wait times for callers, and your targeted service metrics. This comprehensive data entry will provide access to performance metrics generated by Call Center Designer, allowing you to create hard copies of these statistics. Furthermore, all information entered, along with derived metrics, can be conveniently saved for future access and retrieval. With just a few clicks, all analytical computations and visual representations can be exported to Excel or Word, simplifying the reporting process. To improve your staffing and trunking calculations, Call Center Designer utilizes customized versions of the Erlang C and Erlang B probability algorithms, offering advanced functionality that not only boosts operational efficiency but also supports long-term resource management strategies. Utilizing these features can significantly enhance your call center's responsiveness and adaptability to changing demands.

Media

Media

Integrations Supported

Amp
AppSignal
CodePal
CodeSession
Cody
Dash0
FOSSA
Glitch
Kodezi
Lapce
PaizaCloud
Polar Signals
Refraction
Replit
Spacemacs
SwapCode AI
Typora
WebTranslateIt.com
Wings 3D
codebeat

Integrations Supported

Amp
AppSignal
CodePal
CodeSession
Cody
Dash0
FOSSA
Glitch
Kodezi
Lapce
PaizaCloud
Polar Signals
Refraction
Replit
Spacemacs
SwapCode AI
Typora
WebTranslateIt.com
Wings 3D
codebeat

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$179.95 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Erlang

Company Website

www.erlang.org

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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