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What is Estevano?

Estevano is a robust platform aimed at improving the guest experience at independent hotels, resorts, and hotel chains. It combines a guest application and web interface with a multilingual AI concierge that includes voice support and a user-friendly team console accessible through a browser. Guests can inquire about various hotel services, make assistance requests, order room service, and schedule spa or dining experiences. The AI concierge effectively channels these inquiries to the right hotel departments for quick resolution, while the console systematically tracks guest requests, tasks, and reservations. Estevano's multilingual capabilities, covering languages such as English, Spanish, French, German, Italian, and Portuguese, cater to a broad range of guests. Moreover, it integrates smoothly with Oracle OPERA Cloud to leverage property and reservation data, while other property management system integrations are approached as separate projects. Hotels can easily facilitate guest access through a QR code or a direct link, allowing for the seamless incorporation of Estevano into existing property management workflows. This streamlined approach not only enhances operational efficiency but also significantly boosts guest satisfaction. Ultimately, Estevano is dedicated to delivering a highly personalized and efficient experience tailored to each guest's needs.

What is Aiello GuestWeb?

Aiello GuestWeb acts as a mobile AI concierge, offering hospitality services directly to the smartphones of guests. By simply scanning a QR code, guests can instantly access the platform without the hassle of downloading an app, allowing them to enjoy 24/7 service, information, and booking capabilities through an intuitive web interface. Supporting more than 58 languages, GuestWeb streamlines communication, reducing the dependency on front desk staff while increasing revenue with convenient reservations for dining, spa appointments, and additional services. For hotel management, it revolutionizes traditional printed directories by providing an interactive digital alternative that allows for real-time updates and significantly cuts down on printing expenses. The platform is fully customizable and integrates smoothly with existing hotel management systems, thus enhancing guest interaction and fostering modern, sustainable operations within the hospitality sector. This forward-thinking solution guarantees an improved and more enjoyable experience for both guests and hotel operators, ultimately setting a new standard in guest services. Additionally, the ease of use and accessibility ensure that all guests, regardless of their background, can benefit from the services offered.

Media

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Media

Integrations Supported

OPERA Cloud PMS
WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

Plans are priced per room per month based on hotel size; VAT is excluded, and contract duration and terms are set per hotel. Voice costs extra on Essentials; Pro and Enterprise include voice minutes, with overage charged separately.

Pricing Information

Pricing varies
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Estevano

Date Founded

2026

Company Location

Spain

Company Website

estevano.com

Company Facts

Organization Name

Aiello

Date Founded

2018

Company Location

Taiwan

Company Website

aiello.ai/

Categories and Features

Categories and Features

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