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What is Estevano?
Estevano is a robust platform aimed at improving the guest experience at independent hotels, resorts, and hotel chains. It combines a guest application and web interface with a multilingual AI concierge that includes voice support and a user-friendly team console accessible through a browser. Guests can inquire about various hotel services, make assistance requests, order room service, and schedule spa or dining experiences. The AI concierge effectively channels these inquiries to the right hotel departments for quick resolution, while the console systematically tracks guest requests, tasks, and reservations. Estevano's multilingual capabilities, covering languages such as English, Spanish, French, German, Italian, and Portuguese, cater to a broad range of guests. Moreover, it integrates smoothly with Oracle OPERA Cloud to leverage property and reservation data, while other property management system integrations are approached as separate projects. Hotels can easily facilitate guest access through a QR code or a direct link, allowing for the seamless incorporation of Estevano into existing property management workflows. This streamlined approach not only enhances operational efficiency but also significantly boosts guest satisfaction. Ultimately, Estevano is dedicated to delivering a highly personalized and efficient experience tailored to each guest's needs.
What is CogniVis?
CogniVis is an all-encompassing collection of artificial intelligence tools tailored for the hospitality industry. This integrated platform encompasses a variety of features, such as:
- Managing the knowledge base utilized by AI Assistants
- Controlling user permissions for the platform and AI Assistants
- Personalizing the appearance, format, and functionality of AI Assistants across diverse communication methods
- Promoting a cohesive and centralized approach to customer service through AI technology
The AI knowledge repositories supported by this platform consist of:
- Websites
- A range of document types (including PDF, Excel, and Docs)
- A built-in wiki-style Knowledge Base module
- Numerous integrations with commonly used platforms like Google Drive, Microsoft SharePoint, and Google Calendar, among others
Moreover, AI Assistants can be implemented across multiple channels, including:
- Website ChatBots
- Instagram
- Facebook Messenger
- WhatsApp
- Digital Hotel Directories
- Email services
- Voice AI for phone communications
Additionally, the platform enriches user interactions by offering AI suggestion features for applications such as:
- Outlook
- Thunderbird
- Booking.com
- Google Maps Reviews
- Tripadvisor
- And many other services, enhancing the flexibility and effectiveness of hotel management practices. This holistic approach aims to streamline operations while simultaneously elevating customer satisfaction.
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API Availability
API Availability
Pricing Information
Plans are priced per room per month based on hotel size; VAT is excluded, and contract duration and terms are set per hotel. Voice costs extra on Essentials; Pro and Enterprise include voice minutes, with overage charged separately.
Pricing Information
$1/room/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
On-Site Training
Company Facts
Organization Name
Estevano
Date Founded
2026
Company Location
Spain
Company Website
estevano.com
Company Facts
Organization Name
CogniVis
Date Founded
2015
Company Location
Poland
Company Website
cognivis.ai/
Categories and Features
Hotel Guest Experience
Not specified
Categories and Features
AI Tools
Not specified
Hotel Guest Experience
Not specified