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What is Estevano?

Estevano is a robust platform aimed at improving the guest experience at independent hotels, resorts, and hotel chains. It combines a guest application and web interface with a multilingual AI concierge that includes voice support and a user-friendly team console accessible through a browser. Guests can inquire about various hotel services, make assistance requests, order room service, and schedule spa or dining experiences. The AI concierge effectively channels these inquiries to the right hotel departments for quick resolution, while the console systematically tracks guest requests, tasks, and reservations. Estevano's multilingual capabilities, covering languages such as English, Spanish, French, German, Italian, and Portuguese, cater to a broad range of guests. Moreover, it integrates smoothly with Oracle OPERA Cloud to leverage property and reservation data, while other property management system integrations are approached as separate projects. Hotels can easily facilitate guest access through a QR code or a direct link, allowing for the seamless incorporation of Estevano into existing property management workflows. This streamlined approach not only enhances operational efficiency but also significantly boosts guest satisfaction. Ultimately, Estevano is dedicated to delivering a highly personalized and efficient experience tailored to each guest's needs.

What is Crave?

Annually, our platform experiences one billion guest interactions, and it falls to the Crave data team to convert this vast amount of data into actionable insights for our clients. This data not only drives our innovation initiatives but also provides crucial understanding of guest preferences, allowing us to deliver tailored services. If you're interested in discovering how our data capabilities can enhance your strategies for data management and guest services, don't hesitate to reach out to team Crave. Our platform is adeptly designed to cater to the needs of both large hotel chains and individual properties, with most of its features hosted on AWS. Tailored specifically for the hospitality industry, the Crave platform is a unique system that has been refined over the years to elevate the digital offerings available to guests. In addition, the platform is equipped with sophisticated security protocols and complies with strict data regulations, including GDPR and various local data laws, ensuring the safety and compliance of client information. By partnering with Crave, clients can tap into our expertise to enhance both their operational efficiency and guest satisfaction levels, ultimately leading to a more streamlined and successful hospitality experience. This commitment to excellence positions Crave as a leader in the hospitality technology space.

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Integrations Supported

OPERA Cloud PMS
WhatsApp

Integrations Supported

Adyen
Agilysys InfoGenesis
Deliverect
OpenTable
Oracle MICROS POS
Quore
SONIFI
Silverware
Virdee

API Availability

API Availability

Pricing Information

Plans are priced per room per month based on hotel size; VAT is excluded, and contract duration and terms are set per hotel. Voice costs extra on Essentials; Pro and Enterprise include voice minutes, with overage charged separately.

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Estevano

Date Founded

2026

Company Location

Spain

Company Website

estevano.com

Company Facts

Organization Name

Crave Interactive

Date Founded

2009

Company Location

United Kingdom

Company Website

craveinteractive.com

Categories and Features

Categories and Features

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