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What is Etiya Order Management?

As customer expectations continue to soar, there is a growing intolerance for inadequate service and delays in delivery. Consumers now increasingly wish to track their entire order status through their preferred communication channels, and when this functionality is not available, they are more inclined to cancel or alter their orders at the last minute. The stakes are raised even higher when dealing with complex packages sourced from multiple vendors, often due to chaotic order management. To tackle these issues, Etiya Order Management provides a versatile, catalog-driven solution that encompasses order capturing, decomposition, validation, negotiation, orchestration, and execution, while also adeptly addressing risks, exceptions, and potential fallout. This system skillfully configures and customizes all interactions between businesses and their clientele, efficiently collecting orders from various sales channels and ensuring that each one undergoes thorough validation to maintain business integrity. Additionally, it is capable of managing millions of orders on a daily basis. By leveraging a catalog-driven approach to order fulfillment, businesses can swiftly introduce new products and effortlessly modify their fulfillment processes, significantly boosting overall efficiency and enhancing customer satisfaction. In an ever-changing marketplace, such flexibility and responsiveness are essential for sustaining a competitive advantage, making it crucial for companies to adopt innovative order management strategies.

What is Comarch Service Fulfillment & Orchestration?

Comarch's Service Fulfillment & Orchestration aims to streamline the telecom service fulfillment process, enhancing time-to-market and enabling efficient delivery of customer service across a hybrid network. Utilizing a model-driven, catalog-based approach, this product facilitates the orchestration of orders within telecom hybrid networks. The system adeptly integrates virtual network functions and network services with traditional network services and physical network functions, adhering to the TMF SID model. Within the framework of ETSI NFV ISG terminology, SFO can effectively execute end-to-end service orchestration as well as MANO orchestration, overseeing the initiation of VNFs. This solution can operate independently or function in a federated model, coordinating third-party domain orchestrators. Moreover, Comarch's Service Fulfillment & Orchestration can act as an orchestrator itself, managing the comprehensive orchestration of telecom services across various domains, ensuring a seamless and integrated approach to service management. As a result, the platform significantly enhances operational efficiency for telecommunications providers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Etiya

Date Founded

2004

Company Location

Holland

Company Website

www.etiya.com/en/products/order-management

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/oss-solutions/service-fulfillment/

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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