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What is Etuma?

The Etuma text analysis platform converts open-ended customer feedback into meaningful and actionable insights. Handling vast amounts of open-text responses from diverse sources can make it difficult to efficiently extract timely and relevant information. The traditional method of manually reviewing and classifying each comment is not only slow and expensive but also inconsistent. Although keyword analysis may have been considered, it frequently falls short of delivering statistically significant or actionable outcomes. Additionally, feedback gathered from various processes and channels often remains isolated, leading to valuable insights being locked away in organizational silos, accessible only to a limited audience. Etuma provides seamless integrations with a variety of survey, customer experience management, and contact center tools, plus it enables connections to spontaneous feedback channels like email or web forms, making sure that all feedback is leveraged effectively. By utilizing this service, organizations can significantly improve their grasp of customer sentiment and enhance overall decision-making. In doing so, they can create a more cohesive strategy that addresses customer needs more effectively.

What is Chatdesk?

Chatdesk provides a rapid solution for collecting and evaluating customer feedback from a variety of communication platforms, offering comprehensive insights with minimal effort. In contrast, the conventional approach of gathering scattered feedback from sources such as emails, chats, social media, surveys, and reviews is often cumbersome and ineffective. By centralizing all feedback in one place, Chatdesk allows you to easily spot emerging trends and uncover potential growth areas. If you need to locate specific information, the platform's natural language search function enables effortless navigation through every message. Additionally, our sophisticated machine learning tools generate automatic summaries of the feedback, making it easy to review extensive data quickly. You also have the option to export your findings in CSV format or seamlessly integrate them into your existing data warehouse for further analysis. Using Chatdesk not only helps reduce the number of incoming calls but also promotes a smooth shift for customers toward chat support and self-service options, significantly boosting overall customer satisfaction. Ultimately, this streamlined approach allows businesses to make informed decisions based on real-time feedback, enhancing their responsiveness to customer needs.

Media

Media

Integrations Supported

Integrations Supported

AfterShip
Avaya Cloud Office
Delighted
Five9
Flip
Gorgias
Intercom
Kustomer
Magento
Narvar
NiCE CXone Mpower
Olark
REVIEWS.io
Returnly
Stamped
XCALLY
Yotpo
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$99 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Etuma

Date Founded

2011

Company Location

Finland

Company Website

www.etuma.com

Company Facts

Organization Name

Chatdesk

Date Founded

2016

Company Location

United States

Company Website

www.chatdesk.com

Categories and Features

Text Analytics

Not specified

Text Mining

Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Customer Service

Not specified

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