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Ratings and Reviews 0 Ratings
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What is Etuma?
The Etuma text analysis platform converts open-ended customer feedback into meaningful and actionable insights. Handling vast amounts of open-text responses from diverse sources can make it difficult to efficiently extract timely and relevant information. The traditional method of manually reviewing and classifying each comment is not only slow and expensive but also inconsistent. Although keyword analysis may have been considered, it frequently falls short of delivering statistically significant or actionable outcomes. Additionally, feedback gathered from various processes and channels often remains isolated, leading to valuable insights being locked away in organizational silos, accessible only to a limited audience. Etuma provides seamless integrations with a variety of survey, customer experience management, and contact center tools, plus it enables connections to spontaneous feedback channels like email or web forms, making sure that all feedback is leveraged effectively. By utilizing this service, organizations can significantly improve their grasp of customer sentiment and enhance overall decision-making. In doing so, they can create a more cohesive strategy that addresses customer needs more effectively.
What is DiscoverText?
DiscoverText combines collaborative text analytics for both machine learning and human input, offering a comprehensive suite of multilingual text mining and data science functionalities alongside human annotation and machine-learning features. Our cloud-based software tools empower users to efficiently and precisely analyze extensive text datasets, making it easier for customers to organize unstructured text typically encountered in market research. In addition, our platform enables users to incorporate relevant metadata from various sources such as customer feedback systems, CRMs, and chat interactions. Learn why we are the top choice in text and metadata analysis, as well as social network analysis support, with a trusted reputation among numerous academic research groups. With the capability to construct machine-learning classifiers in mere hours or even minutes through crowdsourcing, our service stands out in the industry. Moreover, we offer an API and facilitate seamless technical integrations with platforms like SurveyMonkey and Twitter, enhancing the overall user experience. Our dedication to innovation and customer satisfaction continues to drive our success.
Integrations Supported
SurveyMonkey
WordPress
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Etuma
Date Founded
2011
Company Location
Finland
Company Website
www.etuma.com
Company Facts
Organization Name
Texifter
Date Founded
2009
Company Location
United States
Company Website
discovertext.com
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering