Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Safetica Reviews & Ratings
    415 Ratings
    Company Website
  • Carbide Reviews & Ratings
    88 Ratings
    Company Website
  • Proton Pass Reviews & Ratings
    31,996 Ratings
    Company Website
  • Orca Security Reviews & Ratings
    567 Ratings
    Company Website
  • ManageEngine ADAudit Plus Reviews & Ratings
    522 Ratings
    Company Website
  • Predict360 Reviews & Ratings
    18 Ratings
    Company Website
  • D&B Risk Analytics Reviews & Ratings
    80 Ratings
    Company Website
  • AdRem NetCrunch Reviews & Ratings
    158 Ratings
    Company Website
  • UTunnel VPN and ZTNA Reviews & Ratings
    118 Ratings
    Company Website
  • Captain Compliance Reviews & Ratings
    221 Ratings
    Company Website

What is Eureka?

Eureka is capable of automatically recognizing various types and configurations of data stores, comprehending the data involved, and pinpointing your immediate risks. It empowers users to select, tailor, and establish policies that are seamlessly converted into platform-specific controls for all pertinent data stores. Continuously, Eureka evaluates the actual implementation against the intended policy framework, signaling any discrepancies or deviations while also suggesting risk-prioritized remediation strategies and actions. Gain comprehensive insights into your entire cloud data storage landscape, including the content of data stores and associated security and compliance risks. With its agentless discovery and risk oversight capabilities, you can swiftly execute necessary changes. It enables ongoing monitoring, enhancement, and communication regarding cloud data security and compliance. Safeguard your data while ensuring that security measures do not disrupt business agility or operational efficiency. Eureka not only delivers extensive visibility and management of policies and controls but also offers persistent monitoring, alerting, and oversight to maintain robust security standards. In this way, Eureka becomes an essential tool for organizations aiming to harmonize data protection with operational fluidity.

What is CallMiner Eureka?

CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Azure Databricks
Azure Marketplace
Databricks
Google Cloud Platform
Operata
PostgreSQL
Provana ICAP
QEval
Slack
Snowflake

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Azure Databricks
Azure Marketplace
Databricks
Google Cloud Platform
Operata
PostgreSQL
Provana ICAP
QEval
Slack
Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Eureka

Company Location

Israel

Company Website

www.eureka.security/

Company Facts

Organization Name

CallMiner

Date Founded

2002

Company Location

United States

Company Website

callminer.com

Categories and Features

Cloud Security

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

Calabrio ONE Reviews & Ratings

Calabrio ONE

Calabrio
Sonrai Security Reviews & Ratings

Sonrai Security

Sonraí Security