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What is Evia WMS?

Handling warranty and RMA documentation for a large volume of mobile devices on a daily basis can be quite daunting for mobile dealers and customer support teams. The constant influx of mobile phones needing replacement, repair, or refunds complicates the task of keeping precise records. It is also essential to ensure timely responses to every device returned by customers. This is precisely where a Warranty Management System becomes crucial. Evia's Warranty Management System offers thorough, end-to-end solutions specifically designed to meet the needs of its clients, greatly boosting productivity. In addition, Evia's warranty management software, referred to as 'WMS,' is instrumental in enhancing product quality by tracking frequent claims and lowering operational costs. This enhancement in performance ultimately results in improved customer satisfaction. Ultimately, Evia's Warranty Management System is crafted to enhance the efficiency and success of mobile suppliers, providing significant advantages to dealers and their enterprises. The adoption of such a system can transform the way mobile businesses handle warranty processes, fostering a more organized and responsive service environment.

What is Claimlane?

Claimlane is aftersales software for ecommerce brands and retailers in the US, UK, and Nordics. Support teams use it to manage warranty claims, returns, repairs, and spare part orders without chasing customers for missing details. The claim form collects everything up front: product photos, videos, serial numbers, receipts, and order info. Rules decide what happens next based on product, warranty period, and supplier terms. Claimlane’s AI Agent is built only for warranty claims and returns. It looks at the evidence, applies those rules, and recommends a resolution so new agents don’t need months of product training. Managers get data on faulty products, recurring issues, and which suppliers slow things down. Claims can be shared with suppliers directly, and B2B partners can file claims in the same system. 75+ integrations cover webshops, ERPs, helpdesks, and shipping. MaxGaming, with 30,000+ SKUs, now closes complex RMA cases 77% faster.

Media

Media

Integrations Supported

Integrations Supported

BigCommerce
DanDomain
Dixa
Fin
Intercom
Klaviyo
Magento
Magento Business Intelligence
Microsoft Dynamics 365 Business Central
NetSuite
Omnium Lite
Picqer
Salesforce Agentforce Commerce
Shopify
Shopware
Traede
WooCommerce
Zendesk
commercetools
nShift

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Evia Information Systems

Company Location

India

Company Website

www.eviaglobal.com

Company Facts

Organization Name

Claimlane

Company Location

Denmark

Company Website

www.claimlane.com

Categories and Features

Warranty Management

Product Registration

Categories and Features

Customer Experience

Action Management
Analytics
Feedback Management
Knowledge Management

Returns Management

Not specified

Warranty Management

Not specified

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