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What is Evolvoom?

Evolvoom is an all-encompassing AI-powered platform aimed at boosting customer retention in the realm of e-commerce. By seamlessly integrating with your online store, it evaluates each customer's past purchases to gain insight into their preferences, delivering personalized messages through email or SMS. Rather than simply being another automation tool, it operates like a specialized retention advisor, fostering authentic interactions with customers, gauging their satisfaction with previous purchases, and recommending future buys. Users can tailor the personality of their AI agent, create workflows that reflect their business objectives, and obtain comprehensive insights into individual customer behavior. Ultimately, Evolvoom serves as a vital asset for enhancing customer lifetime value and cultivating loyalty among your audience. Its adaptive capabilities ensure that customers consistently feel appreciated and understood, promoting a deeper connection between them and your brand. By prioritizing customer engagement, Evolvoom helps businesses thrive in a competitive market.

What is CFN Insight?

Clarivate Customer Experience (CX) Services, formerly known as CustomersFirst Now, is grounded in the belief that centering customers within a business framework is vital for achieving both operational excellence and financial prosperity. We support companies in making customer prioritization a pressing focus, highlighting that every interaction serves as an opportunity to either delight or disappoint a customer, making it essential to grasp what truly engages them. Organizations in both B2B and B2C markets that adopt our program often see notable increases in revenue, higher retention rates, and improved profit margins. By utilizing our proven, data-driven approach, we enable you to identify the root causes of customer attrition and pinpoint specific pain points, which empowers you to develop actionable strategies that yield significant enhancements in customer experience and financial outcomes. CFN Insight distinguishes itself as the leading provider of customer journey mapping software, delivering exceptional visualizations, comprehensive reporting tools, action scorecards, dashboards, and insights to deepen your understanding of customer interactions and stimulate business expansion. Emphasizing these elements allows organizations to cultivate a culture that is not only customer-centric but also consistently surpasses customer expectations. Ultimately, fostering such an environment can lead to long-term loyalty and advocacy from customers, which are invaluable assets for any business.

Media

No images available

Media

Integrations Supported

PuppyGraph
Shopify

Integrations Supported

PuppyGraph
Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

$25/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Evolvoom

Date Founded

2024

Company Location

United States

Company Website

evolvoom.io

Company Facts

Organization Name

Clarivate

Date Founded

2016

Company Location

United Kingdom

Company Website

clarivate.com/customer-experience-services/

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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