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What is Ebix FACTS?

The FACTS® product suite serves a diverse range of industries through a cohesive information system that encompasses Health, Indemnity, TPA, PPO, HMO, PHO, IPA, MSO, Group Administration, COBRA, Section 125-Integrated Flexible Benefits, and Workers' Compensation with Integrated Managed Care, providing comprehensive coverage around the clock. Since the introduction of HIPAA, the foundational design of the FACTS® system has focused on solutions that comply with HIPAA regulations. With a strong commitment to making the path to HIPAA compliance as smooth and efficient as possible, FACTS® emphasizes preparation well ahead of mandated federal deadlines. The fully integrated and interactive systems offered by FACTS®—which can be accessed through both the Internet and voice—empower healthcare professionals and administrators with 24/7 access to critical claims and benefit information, while also facilitating real-time transactions such as online EDI claim submissions. By leveraging these resources, organizations can greatly improve their risk management and insurance oversight processes. In addition, FACTS® is unwavering in its commitment to ongoing enhancement of its services to better meet the evolving needs of its users, ensuring that they are always equipped with the best tools available. This dedication to improvement underscores the company's mission to provide exceptional support tailored to the challenges faced by its clientele.

What is CopiaFacts ?

CopiaFacts comprises a suite of telephony software solutions that includes FaxFacts, E-MailFacts, and VoiceFacts. Among its offerings, FaxFacts provides a range of fax-related services such as a fax server, voice broadcasting, high-capacity personalized mail merges, fax-on-demand, and the ability to send faxes to and from email. E-MailFacts enhances email broadcasting by confirming the recipient's email domain prior to sending the message. Additionally, VoiceFacts delivers interactive voice response (IVR) and voice broadcasting capabilities, and the inclusion of SMS services has recently been introduced. This comprehensive suite is designed to meet diverse communication needs effectively.

Media

Media

Integrations Supported

Gradelink SIS

Integrations Supported

API Availability

API Availability

Pricing Information

$25000 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows
Linux

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Ebix

Date Founded

1989

Company Location

United States

Company Website

www.ebix.com/facts

Company Facts

Organization Name

Copia

Date Founded

1987

Company Location

United States and United Kingdom

Company Website

www.copia.com

Categories and Features

Claims Processing

Adjustor Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

Categories and Features

IVR

Call Logging
Call Recording
Call Routing
Survey Management
Voice Mail

Voice Broadcasting

Not specified

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