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What is FINBOA?

Transform the handling of Reg E disputes by integrating process automation, compliant communication, and digital signatures, leading to an impressive 90% decrease in processing times. Additionally, elevate the performance of Customer Identification Programs (CIP), Customer Due Diligence (CDD), and management of loan exceptions by utilizing automated deadline alerts, electronic lists, and compliant correspondence to greatly expedite correction processes. FINBOA equips banks and credit unions with essential resources to revamp their back-office functions, enhancing operational efficiency, ensuring regulatory compliance, and improving customer satisfaction, all while reducing expenses and minimizing reputational risks. With a robust cloud-based automation platform and a collection of quick-to-deploy, user-friendly, and budget-friendly workflow solutions, FINBOA enables organizations to adopt process automation effortlessly. This forward-thinking strategy not only optimizes operational workflows but also empowers financial institutions to adapt rapidly to changing regulatory landscapes, ensuring they remain competitive. By embracing these innovative tools, organizations can significantly improve their overall service delivery and operational resilience.

What is Amiko?

Presenting a groundbreaking digital platform that expertly manages the entire dispute process, from enhancing communication between cardholders and merchants to overseeing resolution and arbitration through Mastercom and VROL. This state-of-the-art solution operates as a virtual agent for fraud and disputes, featuring sophisticated chatbot functionalities that tackle potential fraud challenges and various dispute conversations directly within your application or portal. By converting case management into a digital format, it achieves unprecedented levels of process automation—optimizing everything from case initiation and collaboration with merchants to fraud reporting and bulk handling—leading to extraordinary efficiency gains. The system also integrates data pre-filling and validation processes to minimize errors committed by agents, while smart deadline tracking and case prioritization guarantee that no critical timelines are missed. Transition seamlessly from your existing dispute management tools or expensive outsourcing options to Amiko, resulting in a tenfold increase in operational efficiency and the complete removal of dispute write-off limits. By streamlining the intricacies of fraud and dispute management, Amiko also ensures a smooth onboarding experience for new agents, facilitating their integration into a more efficient framework. This revolutionary approach not only boosts operational effectiveness but also positions your organization as a leader in the realm of dispute resolution technology, paving the way for future advancements in the field. Increased efficiency and enhanced agent training will further solidify your competitive advantage in the market.

Media

Media

Integrations Supported

Ethoca
Verifi

Integrations Supported

Ethoca
Verifi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FINBOA

Date Founded

2016

Company Location

United States

Company Website

www.finboa.com/en/home

Company Facts

Organization Name

Rivero

Company Location

Switzerland

Company Website

rivero.tech/amiko

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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