CallShaper
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Ratings and Reviews 3 Ratings
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What is FLG?
This straightforward online CRM is designed for B2C companies, enabling them to handle 100,000 leads and streamline customer interactions while maintaining their existing sales strategies. It effortlessly integrates with various third-party applications and guarantees adherence to regulatory standards, including GDPR.
Everything you require is consolidated into a single, comprehensive platform.
Reach out to us via phone, email, SMS, or traditional mail.
- An effective CRM tailored to manage a substantial volume of leads.
Automated intelligent workflows that enhance your operational efficiency.
- Smooth integrations through our API, webhooks, or Zapier.
- Multi-channel marketing automation capabilities.
- Personalized reporting and analytics tools.
- Features for partners, perfect for those involved in selling, purchasing, or referring leads.
FLG is trusted by more than 5,000 users for automating and optimizing their operations. To discover how we can assist you further, don't hesitate to request a demo and see the platform in action. Your business's efficiency could be just a demo away!
What is CallShaper?
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
Integrations Supported
Zapier
Aircall
Buffer
Circle Loop
Dropbox
Easyflow
Flow XO
LeadsBridge
Mailchimp
QuickBooks Online
API Availability
Has API
API Availability
Has API
Pricing Information
£16.50/user
Plus £82.50/month for 5 users (additional users £16.50)
XL £137.50/month for 5 users (additional users £27.50)
Concierge £262.50/month (additional users £52.50)
XL £137.50/month for 5 users (additional users £27.50)
Concierge £262.50/month (additional users £52.50)
Pricing Information
$75 per month
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
FLG Business Technology
Date Founded
2007
Company Location
United Kingdom
Company Website
getflg.com
Company Facts
Organization Name
CallShaper
Date Founded
2012
Company Location
United States
Company Website
www.callshaper.com
Categories and Features
CRM
Not specified
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Segmentation
Source Tracking
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Screen Activity Recording
Call Tracking
CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Contact Management
Activity Management
Appointment Management
Contact Database
Contact Import/Export
Lead Management
Sales Pipeline Management
Search / Filter
Social Media Integration
Customer Advocacy
Campaign Management
Communication Management
Reporting/Analytics
Customer Success
Account Management
Communication Management
Customer Engagement
Revenue Management
Win / Loss Analysis
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Power Dialers
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales
Not specified
Sales Dialers
Not specified
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Search
Task Management
Templates
Workflow Management
Telemarketing
Auto Dialer
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration