Ratings and Reviews 5 Ratings
Ratings and Reviews 0 Ratings
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What is FUGU?
FUGU specializes in self-learning systems for fraud prevention, with its advanced software meticulously monitoring online payments after transactions because we truly believe that EVERY PAYMENT COUNTS!
With a month-to-month operational model that poses no risk or long-term commitments, FUGU significantly minimizes false declines by 50%, successfully contests chargeback disputes 60% of the time, and detects various forms of fraudulent activity, including friendly fraud. Additionally, FUGU provides a chargeback liability shift service, addressing both fraud and authorization reason codes.
Living up to our motto, "EVERY PAYMENT COUNTS," we implement a distinctive KYC system that streamlines verification processes, enhancing the success rates to be among the highest in the industry.
FUGU is an essential tool for online payment systems, catering to:
1. eCommerce platforms - compatible with all environments, including a dedicated Shopify app
2. Payment gateways
3. Software as a Service (SaaS) - offering continuous risk assessments
4. Investment firms and exchanges for managing investor deposits
5. Gaming and casino industries
6. Banks and credit card companies
7. Chargeback guarantees
FUGU is compatible with all major eCommerce platforms and provides tailored solutions, including fraud detection and prevention applications for Shopify, WooCommerce, Magento, BigCommerce, and Wix, ensuring comprehensive protection across the board. Furthermore, our commitment to excellence means we continually adapt and improve our offerings to meet the evolving needs of the market.
What is Chargewood?
Chargewood offers specialized chargeback solutions designed specifically for online merchants operating in the United States. When a customer disputes a transaction, the bank outlines a timeline and specifies the type of evidence that can be provided, much of which is typically accessible, including order details, shipping timelines, delivery addresses, customer login activity, and past purchases.
Chargewood effectively connects with existing platforms such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk to gather this essential information. For each chargeback dispute, it assesses whether contesting the claim would be advantageous, and if it determines that pursuing the case is not worthwhile, it transparently communicates this conclusion, emphasizing the importance of maintaining a favorable dispute ratio over individual disputes. In instances where a chargeback is deemed worthy of challenge, Chargewood formulates a response that is specifically aligned with the reason codes provided and complies with the card network's regulations, ensuring timely submission by the required deadline.
All procedures are conducted with transparency; each dispute documentation includes the evidence referenced, the reasoning behind the decision, and the full text of the response. Additionally, each response is thoroughly reviewed by a member of the Chargewood team before being sent, and a detailed log of actions taken is kept for accountability purposes. This careful methodology not only fosters trust in the chargeback process but also reassures both merchants and customers about the system's integrity and reliability. Ultimately, Chargewood aims to streamline the chargeback experience while prioritizing clarity and efficiency for all parties involved.
Media
No images available
Integrations Supported
BigCommerce
Gmail
Shopify
Wix
WooCommerce
HubSpot CRM
HubSpot Customer Platform
Intercom
LivePerson
LoanPro
Integrations Supported
BigCommerce
Gmail
Shopify
Wix
WooCommerce
API Availability
Has API
API Availability
Pricing Information
$99
Decision support (fraud detection) - free up to 300 orders \ per month, next plan $99, and so on.
Chargeback liability - starting at 0.0025\transaction
KYC - Individual pricing per client's needs
Chargeback liability - starting at 0.0025\transaction
KYC - Individual pricing per client's needs
Free Version
Pricing Information
20% of what we recover
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
FUGU Risk
Date Founded
2018
Company Location
Israel
Company Website
bit.ly/39DMjF0
Company Facts
Organization Name
Chargewood
Date Founded
2026
Company Location
United States
Company Website
chargewood.com
Categories and Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
eCommerce Fraud Protection
Not specified
Financial Risk Management
Not specified
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
KYC
Not specified
Categories and Features
Chargeback Management
Not specified