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What is Fabric?

Our healthcare enablement platform effectively alleviates the administrative load on healthcare providers, resulting in improved experiences for patients. By optimizing the connection process between patients and the right care options, we can successfully boost patient volumes. This innovative system reduces the amount of time clinicians dedicate to tasks unrelated to patient care, thereby decreasing frustration and burnout through the automation of various administrative duties. Furthermore, we cultivate a unified and integrated technological ecosystem that works seamlessly with existing EMR systems. Leveraging the capabilities of conversational AI and intelligent adaptive interviews, Fabric integrates virtual and in-person healthcare services effortlessly, addressing every stage from patient intake to treatment while streamlining staff workflows. Crafted in alignment with clinical guidelines by a specialized team of healthcare experts, Fabric’s clinical intelligence engine guarantees high standards of care quality while offering patients omnichannel access to a variety of services. This comprehensive strategy not only boosts operational efficiency but also promotes improved patient outcomes and higher satisfaction levels, ultimately transforming the healthcare experience for both providers and patients alike.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

Pandium
fastn

Integrations Supported

Pandium
fastn

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fabric Health

Date Founded

2021

Company Location

United States

Company Website

www.fabrichealth.com

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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