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Ratings and Reviews 0 Ratings
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What is FaceMed.ai?
FaceMed.ai provides a web-based clinical intake solution specifically designed for healthcare providers. At the heart of this platform is an AI assistant named Emily, who interacts with patients through a video-like chat before their scheduled appointments, effectively gathering their responses and compiling a detailed history for clinicians to review. Medical practices have the option to tailor questions, follow-up prompts, and note-taking formats; the interviews can cover a range of topics including the primary concern, symptoms, medical and family histories, medications, allergies, and social factors. Moreover, Emily can conduct interviews in several languages and can encourage patients to perform specific movements that may be instrumental in capturing significant visual data. Patients enjoy seamless access to the service via a simple browser link, eliminating the need for app downloads, while healthcare practices can initiate the service independently of an EHR system. This cutting-edge tool not only streamlines the collection of vital pre-appointment information, but it also allows clinicians to dedicate more time to patient care during actual visits, enhancing the overall healthcare experience. Furthermore, it is crucial to highlight that while the service is innovative, it is not intended for diagnosing or treating patients, ensuring that its use remains focused on data gathering rather than medical decision-making.
What is Artera?
Healthcare organizations use Artera to deploy voice AI agents that manage routine patient conversations, from appointment scheduling and intake to referral management, payments, and care gap outreach, reducing administrative burden while improving patient access. The platform, Artera Harmony, connects fragmented communication into coordinated patient engagement across text, phone, email, and voice AI, with deep EHR integrations that automate the right message at the right time. AI Service Squads work directly with provider teams to design custom solutions around each practice's unique operational needs. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Key capabilities include AI-powered Smart Inbox, which consolidates all patient conversations in one place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue.
Artera's voice AI agents are purpose-built for healthcare, handling routine conversations that consume staff time so teams can focus on patients who need a human touch. AI Service Squads, dedicated teams of Artera's AI builders, collaborate directly with each practice to design, implement, and support custom AI solutions around their workflows and EHR environment.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients | 1,000+ Healthcare Providers
Integrations Supported
EpicCare EMR
Oracle Health EHR
Veradigm EHR
eClinicalWorks
Healthie
Integrations Supported
EpicCare EMR
Oracle Health EHR
Veradigm EHR
eClinicalWorks
AdvancedMD
Greenway Health
MEDITECH Expanse
ModMed
NextGen Healthcare EHR
API Availability
API Availability
Pricing Information
Subscriptions are billed monthly or annually per physician. Enterprise solutions are available for larger teams and platforms.
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
FaceMed
Date Founded
2025
Company Location
United States
Company Website
facemed.ai
Company Facts
Organization Name
Artera
Date Founded
2015
Company Location
United States
Company Website
artera.io
Categories and Features
Healthcare AI
Not specified
Patient Intake
Not specified
Categories and Features
AI Agents for Healthcare
Not specified
AI Voice Agents
Not specified
Appointment Reminder
Appointment Scheduling
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Rescheduling
SMS Messaging
Two-Way Messaging
Healthcare AI
Not specified
HIPAA Compliant Messaging
Not specified
Medical Scheduling
Not specified
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Self Management
Patient Experience
Not specified
Patient Intake
Not specified
Patient Relationship Management (PRM)
Not specified
Patient Scheduling
Not specified
Popular Alternatives
No Alternatives