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What is FanExam?

FanExam's NPS® tool provides an outstanding approach for accurately measuring customer satisfaction while gathering essential insights about your platform. It effectively administers surveys to your customers and produces comprehensive reports derived from their feedback and ratings. We guarantee the tracking of surveyed individuals, ensuring that your customers' opinions are recognized and valued. FanExam strategically utilizes NPS to ask the most pertinent questions to your site visitors during critical interactions on your website. This method allows you to gain a deeper understanding of your customers' viewpoints. By integrating FanExam into your site, you will create a continuous and systematic feedback mechanism for your customers, accessible at all times. This invaluable resource not only aids in guiding your business decisions but also plays a significant role in improving the overall customer experience, making it easier to adapt to their needs and expectations. Ultimately, leveraging this tool will empower your business to foster stronger relationships with your clientele.

What is Ambassador Relations Tool?

Seamlessly integrate vital customer information along with their negotiation and response records, while also having the option to tailor data fields to accommodate a variety of industry-specific customer profiles. This approach is an effective strategy for ensuring ongoing engagement with current clients, significantly enhancing retention. Moreover, it facilitates the automation of numerous marketing efforts, such as on-site pop-up surveys and targeted promotional campaigns. Sending customized customer satisfaction survey emails is a breeze, thanks to readily available templates designed for various industries. In addition, automated email sequences can be triggered by specific customer behaviors, which can be set up within scenario configurations. RFM analysis utilizes customers' purchasing histories and behavioral trends, automatically sorting them into six distinct categories, enabling focused strategies tailored to each classification. This all-encompassing method not only improves customer relationship management but also boosts overall marketing effectiveness, making it a vital asset for any organization. Ultimately, the implementation of such a system can lead to a more informed and engaged customer base.

Media

Media

Integrations Supported

Google Chrome
Internet Explorer
Microsoft Edge
Mozilla Firefox
Safari

Integrations Supported

Google Chrome
Internet Explorer
Microsoft Edge
Mozilla Firefox
Safari

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

$217.26 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FanExam

Date Founded

2014

Company Location

Netherlands

Company Website

fanexam.com

Company Facts

Organization Name

Konfactory

Company Location

Japan

Company Website

amb-r-t.jp/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

NPS

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