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What is FastTrack?

Infinitus empowers healthcare businesses with FastTrackâ„¢, an AI-driven copilot that automates complex administrative tasks to maximize productivity. Whether it's skipping hold times or navigating through over 1,000 payor IVR systems, FastTrackâ„¢ ensures employees can complete more calls in less time without sacrificing service quality. With AI capabilities such as intelligent call initiation, auto IVR navigation, and parallel call processing, Infinitus significantly reduces employee burden and improves workflow efficiency. This enterprise-ready solution is purpose-built for healthcare tasks like claims, prior authorizations, and benefit verification. FastTrackâ„¢ integrates seamlessly with popular CRMs and EHRs and is HIPAA and SOC 2 Type 2 compliant, making it a trusted tool for Fortune 50 companies in the healthcare industry. Designed to scale with your business, Infinitus offers a secure, compliant, and powerful solution to help healthcare providers serve more patients without adding staff.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Amazon Connect
Asset Panda
Boomi
ClickUp
Confluence
Genesys Cloud CX
Ivanti Application Control
Ivanti Neurons
Jira Service Management
LumApps
Microsoft 365
Microsoft Azure
Microsoft SharePoint
PagerDuty
Resolve
SAP Cloud Platform
SAP SuccessFactors
ServiceNow
Slack
Zendesk

Integrations Supported

Amazon Connect
Asset Panda
Boomi
ClickUp
Confluence
Genesys Cloud CX
Ivanti Application Control
Ivanti Neurons
Jira Service Management
LumApps
Microsoft 365
Microsoft Azure
Microsoft SharePoint
PagerDuty
Resolve
SAP Cloud Platform
SAP SuccessFactors
ServiceNow
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infinitus

Date Founded

2019

Company Location

United States

Company Website

www.infinitus.ai/product/ai-copilots/

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

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