Feedbackly Reviews & Ratings

Feedbackly

5.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 4 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
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features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Feedbackly?

Feedbackly serves as a comprehensive platform for measuring and analyzing customer experiences, enabling the automation of analysis and optimization throughout the entire customer journey with advanced behavioral targeting and intelligent automation features. This platform facilitates the collection of customer feedback across various channels, allowing for thorough analysis and the use of smart integrations to manage the feedback process effectively. Unique to Feedbackly is the capability to measure the Emotional Value Index (EVI®), providing valuable insights into how customer emotions influence revenue and retention as they navigate their journey with the brand. Our goal is to foster happiness within companies by ensuring a positive experience for our customers, as evidenced by the fact that over 95% of them choose to stay with us. Feedbackly equips businesses with all the essential tools, methodologies, and training required to enhance customer experiences and boost both customer attraction and retention. By prioritizing customer satisfaction, we ultimately contribute to the long-term success of our clients.

What is Auryc?

Auryc's innovative visual intelligence platform empowers companies to improve customer experiences while boosting revenue. In the current market, the plethora of customer experience tools often results in a fragmented grasp of insights from various analytics solutions. Consequently, numerous organizations struggle to find connections between digital interactions and their financial results. This disconnect is exactly the reason Auryc was created. Rather than wasting resources on navigating multiple analytics tools and guessing the motivations behind customer actions, businesses can concentrate on comprehending the genuine paths their customers take. Conventional analytics platforms generally reveal WHAT is happening within an organization, providing only basic metrics that serve daily oversight. However, understanding the WHY behind these statistics allows businesses to enhance their customer journeys more efficiently and effectively. Acting as a real-time journey intelligence platform, Auryc presents valuable insights with rich visual context across all digital user interactions. Moreover, Auryc automatically captures client-side events for both customers and visitors, ensuring that organizations possess a complete perspective of user behavior. By merging these insights, Auryc cultivates a more profound understanding of customer needs and preferences, ultimately driving better business outcomes. This holistic approach allows companies to adapt to evolving market demands while maintaining a customer-centric focus.

Media

Media

Integrations Supported

Google Tag Manager
Magento
Shopify
Squarespace
Drupal
HubSpot CRM
HubSpot Content Hub
HubSpot Customer Platform
HubSpot Service Hub
Instapage
Luzmo
Microsoft Teams
Salesforce
Weebly
WooCommerce

Integrations Supported

Google Tag Manager
Magento
Shopify
Squarespace
Axis LMS
Calendly
Google Analytics
Invoca
Zendesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Feedbackly

Date Founded

2012

Company Location

Finland

Company Website

www.feedbackly.com

Company Facts

Organization Name

Auryc

Date Founded

2016

Company Location

United States

Company Website

www.auryc.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Churn Prevention

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

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