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What is Feedio?

Feedio is a comprehensive customer feedback and analytics solution built for digital-first organizations that want to transform customer voices into measurable business outcomes. Designed for SaaS companies, marketing agencies, e-commerce businesses, and educators, Feedio consolidates customer feedback, reviews, and engagement data into one intelligent platform. Its AI-driven analytics engine performs sentiment analysis, trend forecasting, NPS evaluation, and keyword detection, helping organizations identify what truly drives satisfaction or churn. Feedio’s trend analysis tools reveal evolving user expectations and market dynamics, ensuring that product and marketing strategies stay ahead of customer needs. The NPS module helps identify promoters for advocacy and detractors for personalized recovery, directly improving loyalty and retention. Businesses can use testimonial curation features to publish authentic, verified feedback that boosts brand credibility and conversion rates. Feedio’s visual dashboards and reporting tools empower teams to communicate insights clearly and take swift, data-backed action. Seamless integration with existing workflows enables real-time monitoring and feedback collection across multiple channels. With its easy setup, automation, and 24/7 support, Feedio removes the friction from feedback management and decision-making. Trusted by digital professionals worldwide, Feedio is redefining how businesses listen, learn, and grow through the power of customer insight.

What is AskNicely?

AskNicely is a cutting-edge platform designed for gathering customer feedback, utilizing the Net Promoter Score (NPS) methodology to enhance customer experiences. This platform enables companies to easily gather insights via simple surveys. Additionally, it provides teams with real-time data, allowing them to swiftly respond to customer input. Moreover, AskNicely seamlessly connects with a variety of widely-used business tools, making it a versatile choice for organizations. By harnessing this integration, brands can streamline their feedback processes and implement improvements efficiently.

Media

Media

Integrations Supported

Blotout
Centra
Chattermill
EnjoyHQ
Freshdesk
Freshsuccess
Front
Help Scout
Intercom
Klipfolio
Kustomer
Meltano
Microsoft Dynamics 365
Mixpanel
Prodsight
PropertySuite
Salesforce
Salesforce Agentforce Marketing
Shopify
Stackreaction

Integrations Supported

Blotout
Centra
Chattermill
EnjoyHQ
Freshdesk
Freshsuccess
Front
Help Scout
Intercom
Klipfolio
Kustomer
Meltano
Microsoft Dynamics 365
Mixpanel
Prodsight
PropertySuite
Salesforce
Salesforce Agentforce Marketing
Shopify
Stackreaction

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Feedio

Company Website

www.feedio.app/

Company Facts

Organization Name

AskNicely

Date Founded

2014

Company Location

New Zealand

Company Website

www.asknicely.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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