Birdeye
4.7 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 5,195 Ratings
What is Feefo?
Genuine individuals. Honest feedback. Insightful viewpoints. Remove the guesswork in improving your business and crafting an exceptional customer experience. Feefo provides you with essential tools and insights to nurture relationships, boost your brand reputation, and make informed decisions for the future. By offering state-of-the-art technology and all-encompassing support, we empower you to connect directly with your customers, achieve remarkable results, and gain a clear perspective of your business environment. Our committed team is comprised of innovators, imaginative thinkers, and seasoned professionals who are enthusiastic about being part of something remarkable. We prioritize our core values, ensuring that there are no hard-sell tactics or hidden motives; our primary goal is to utilize our expertise to help businesses of all sizes cultivate reliable relationships with their clients, improve experiences, and reach their objectives. Behind our technology, you will find dedicated individuals who are passionate about guiding you through your journey, ensuring that you always feel supported in your quest for achievement. By choosing Feefo, you’re not merely accessing a service; you are becoming part of a community that is wholeheartedly focused on nurturing your development and success while celebrating every milestone along the way.
What is Birdeye?
Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.
Integrations Supported
BigCommerce
Magento
Shopify
Stackreaction
WooCommerce
Wufoo
Zapier
Integrations Supported
BigCommerce
Magento
Shopify
Stackreaction
WooCommerce
Wufoo
Zapier
Constant Contact
DealerCenter
Dentrix Ascend
API Availability
Has API
API Availability
Pricing Information
Pricing not provided
Pricing Information
$250/month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Feefo
Date Founded
2010
Company Location
United Kingdom
Company Website
www.feefo.com
Company Facts
Organization Name
Birdeye
Date Founded
2012
Company Location
United States
Company Website
birdeye.com
Categories and Features
Customer Engagement
Communication Management
Content Syndication
Feedback Collection
Video Content
Customer Experience
Dashboard
Feedback Management
Sentiment Analysis
Customer Feedback
Not specified
Product Review
Not specified
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Sentiment Analysis
Social Sharing
Categories and Features
AI Review Management
Not specified
Brand Protection
Case Management
Marketplace Monitoring
Prioritization
Social Media Monitoring
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Conversational Marketing
Appointment Scheduling
Chatbot
Mobile Messaging
Multi-Channel Communication
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Personalization
Customer Engagement
Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Website Visitor Tracking
Local Listing Management
Not specified
Local Marketing
Feedback Management
Live Chat
Online Listings Management
Review Management
Local SEO
Not specified
Payment Processing
ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Referral
Campaign Management
Contact Management
Feedback Management
Loyalty Program
Referral Tracking
Rewards Management
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
SEO
Competitor Analysis
Dashboard
Keyword Tracking
Rank Tracking
SMS Marketing
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Social Listening
Not specified
Social Media Monitoring
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video