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What is Field Ascend?

Field Ascend provides an all-inclusive field service management solution that aims to optimize and automate critical processes for businesses focused on services such as HVAC, plumbing, electrical work, elevator maintenance, and facilities management, among others, by merging features like job scheduling, work order management, dispatch automation, customer relationship management (CRM), and self-service portals into one cohesive cloud-based system. This innovative software boosts productivity through smart job scheduling and automatic task assignments that match the skills and locations of field engineers, while also enabling real-time GPS tracking, timesheet management with GPS auditing, and a powerful mobile application that allows field engineers to access and modify job details, take photographs, collect digital signatures, complete checklists, and log equipment conditions without needing a signal. Additionally, Field Ascend supports automated scheduling for preventive maintenance, enhances route optimization for increased efficiency, and offers comprehensive reporting and analytics dashboards, along with tools for managing purchase orders, inventory, CRM, and site-related data. By consolidating these diverse functionalities, the platform significantly enhances operational workflows and fosters improved communication and service delivery across various sectors, ultimately driving better customer satisfaction and business performance as a whole.

What is PEAK?

CIM's groundbreaking PEAK platform combines the intelligence of buildings with machine learning and expert engineering support, significantly improving efficiency, sustainability, and comfort across a variety of properties and locations. By blending existing building data with automation and advanced machine learning techniques, PEAK provides enhanced visibility and control over your assets, fostering a collaborative and transparent workflow that facilitates the rapid resolution of issues. Our dedicated team of data scientists leverages PEAK to consistently collect, monitor, and analyze both historical and real-time building data, employing sophisticated algorithms to pinpoint, emphasize, and prioritize inefficiencies, ultimately yielding actionable recommendations. Our highly skilled engineers, with expertise in mechanical, mechatronic, and electrical systems, work closely with you to streamline and accelerate the thorough processes of fault detection, problem diagnosis, and solution implementation. Moreover, we are dedicated to providing ongoing support and guidance to help you optimize the performance of your building sites and portfolios. Ultimately, our mission is to equip you with the insights necessary to maintain peak operational efficiency at all times, ensuring your properties thrive in a competitive landscape. This holistic approach not only enhances immediate functionality but also paves the way for long-term sustainability and success.

Media

Media

Integrations Supported

Google Sheets
Microsoft Excel
QuickBooks Online
Sage 100
Xero

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$13.53 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Field Ascend

Company Location

United States

Company Website

field-ascend.com

Company Facts

Organization Name

CIM

Date Founded

2009

Company Location

Australia

Company Website

cim.io/the-peak-platform/

Categories and Features

Electrical Contractor

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Facility Management

Incident Management
Work Order Management

HVAC

Job Management
Mobile Access
Technician Management
Work Order Management

Sustainability

Audit Management
KPIs
Performance Metrics

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