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What is Field Ascend?

Field Ascend provides an all-inclusive field service management solution that aims to optimize and automate critical processes for businesses focused on services such as HVAC, plumbing, electrical work, elevator maintenance, and facilities management, among others, by merging features like job scheduling, work order management, dispatch automation, customer relationship management (CRM), and self-service portals into one cohesive cloud-based system. This innovative software boosts productivity through smart job scheduling and automatic task assignments that match the skills and locations of field engineers, while also enabling real-time GPS tracking, timesheet management with GPS auditing, and a powerful mobile application that allows field engineers to access and modify job details, take photographs, collect digital signatures, complete checklists, and log equipment conditions without needing a signal. Additionally, Field Ascend supports automated scheduling for preventive maintenance, enhances route optimization for increased efficiency, and offers comprehensive reporting and analytics dashboards, along with tools for managing purchase orders, inventory, CRM, and site-related data. By consolidating these diverse functionalities, the platform significantly enhances operational workflows and fosters improved communication and service delivery across various sectors, ultimately driving better customer satisfaction and business performance as a whole.

What is Dougal?

Dougal acts as a robust solution for job scheduling and field-work management, specifically designed for industries involved in trade and services. It aids coordinators and field staff in effectively handling customer interactions, job assignments, scheduling visits, managing calendars, and executing follow-up tasks. Every job is thoroughly recorded with a timeline of notes, photographs, activity logs, and billing information, which allows teams to evaluate their previous efforts and strategize future actions. Field personnel can easily access their assigned visits, add notes and images, log their time, and obtain job information while on the move. At the same time, office personnel can manage and arrange work schedules, generate timesheets, create quotes and invoices, and seamlessly import data from compatible accounting and contact management systems. Tailored for both sole traders and teams, Dougal serves various sectors such as plumbing, electrical work, HVAC, maintenance, installation, and inspection, particularly those that necessitate on-site visits. By consolidating field operations and simplifying job documentation within a single platform, Dougal ultimately boosts the overall efficiency and fosters improved communication among team members. This comprehensive tool not only enhances productivity but also provides valuable insights into operational performance over time.

Media

Media

Integrations Supported

QuickBooks Online
Xero
Google Sheets
Microsoft Excel
Sage 100

Integrations Supported

QuickBooks Online
Xero

API Availability

Has API

API Availability

Pricing Information

$13.53 per month
Free Version
Free Trial Offered?

Pricing Information

$7.99/user/month
New accounts receive a time-limited free-user allowance: 2 active users for 12 months, 6 for 6 months, or 12 for 3 months. After the included period, additional active users are $7.99 per user per month. Currency and displayed pricing may vary by market.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Field Ascend

Company Location

United States

Company Website

field-ascend.com

Company Facts

Organization Name

Dougal

Date Founded

2017

Company Location

Australia

Company Website

dougal.app

Categories and Features

Electrical Contractor

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

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