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What is Finesse?

Our main objective is to deliver simple solutions that address the complex software needs of manufacturers who are driven by projects. Engaging with companies like yours on a daily basis provides us with a deep understanding of your sector, positioning us as more knowledgeable than any competitor. This expertise allows us to cater effectively to your varied manufacturing requirements, whether they pertain to ETO, MTO, MTS, ATO, or BTO processes, through our outstanding Finesse ERP software. As your organization progresses, it is evident that the current landscape is significantly different from what it was ten years ago, and it is likely to change even more in the coming decade. Such unpredictability underscores the necessity of investing in a system that will remain applicable as time goes on. To tackle this issue, we implement a forward-thinking planning approach. For instance, during the Y2K transition, our system was fully prepared and compliant from the outset, preventing any last-minute emergency fixes. This proactive attitude is at the core of our philosophy. We have chosen open systems that not only enhance the usability of Finesse but also allow you to reduce expenses and avoid being constrained by proprietary solutions that require frequent tweaks for effective communication. Consequently, we guarantee that your business can adjust and prosper, regardless of any future industry transformations. Moreover, our commitment to innovation ensures that we continuously evolve our offerings to better serve your needs.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix

Integrations Supported

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Enhanced Systems & Services

Company Location

United States

Company Website

www.essfinesse.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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