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What is Finesse?

Our main objective is to deliver simple solutions that address the complex software needs of manufacturers who are driven by projects. Engaging with companies like yours on a daily basis provides us with a deep understanding of your sector, positioning us as more knowledgeable than any competitor. This expertise allows us to cater effectively to your varied manufacturing requirements, whether they pertain to ETO, MTO, MTS, ATO, or BTO processes, through our outstanding Finesse ERP software. As your organization progresses, it is evident that the current landscape is significantly different from what it was ten years ago, and it is likely to change even more in the coming decade. Such unpredictability underscores the necessity of investing in a system that will remain applicable as time goes on. To tackle this issue, we implement a forward-thinking planning approach. For instance, during the Y2K transition, our system was fully prepared and compliant from the outset, preventing any last-minute emergency fixes. This proactive attitude is at the core of our philosophy. We have chosen open systems that not only enhance the usability of Finesse but also allow you to reduce expenses and avoid being constrained by proprietary solutions that require frequent tweaks for effective communication. Consequently, we guarantee that your business can adjust and prosper, regardless of any future industry transformations. Moreover, our commitment to innovation ensures that we continuously evolve our offerings to better serve your needs.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Integrations Supported

Cisco Jabber
Daisee
Dynamics Telephony
Empirix

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Enhanced Systems & Services

Company Location

United States

Company Website

www.essfinesse.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Discrete ERP

Not specified

ERP

Accounting Integration
Accounting Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Warehouse Management

Mixed Mode ERP

Not specified

Categories and Features

Call Center

Not specified

Customer Service

Not specified

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