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What is FireScope SPM?

FireScope's Service Performance Manager (SPM) adeptly monitors and evaluates your critical IT infrastructure and services, gathering essential insights regarding both assets and service efficacy to guarantee that your key applications and services function optimally. This tool allows you to closely oversee asset capacity and performance, thus reducing the risk of service disruptions. By aligning IT asset management with organizational objectives, it helps identify potential risks and comprehend their impact on the business. Furthermore, it offers extensive monitoring capabilities for network devices, performance indicators, and response times. Users can download the virtual FireScope Collector to oversee all assets by analyzing network flows. Operating Systems can be monitored without the need for agents, or you can utilize FireScope's efficient lightweight agents for improved functionality. Additionally, you can visualize service performance through a variety of pre-configured and customizable dashboards, as well as generate Service Level Agreement (SLA) reports. Alerts related to performance and availability can be managed with ease, and seamless integration with your Configuration Management Database (CMDB) and IT Service Management tools enhances usability. This comprehensive strategy guarantees that your IT environment remains robust and responsive, ultimately leading to improved operational efficiency and service quality.

What is AlterPoint?

Efficiently manage the configuration and backup of network devices using AlterPoint, a robust on-premise network management solution. Central to its offerings is the Network Authority Automation, which is supported by two additional products: Enterprise CMDB (eCMDB) and Lifecycle. Network Engineers depend on AlterPoint for hands-on management tasks such as configuring routers, switches, repeaters, bridges, and gateways, as well as backing up device configurations and developing scripts for both configuration changes and security management. Customer success is our foremost priority, which has resulted in the creation of the IgniteTech Customer Support Program, offering three tiers of service: Platinum, Gold, and Standard. Among these, the Platinum Support tier is particularly designed for our most committed and demanding customers, delivering an extensive suite of services along with the fastest response times for urgent issues. In addition, enhance your investment with IgniteTech’s Consulting Services, aimed at refining your network management strategies and ensuring maximum value from your resources. By utilizing these comprehensive tools and support options, your overall network management experience can be greatly enhanced, leading to improved operational efficiency. With a focus on innovation and customer satisfaction, AlterPoint is dedicated to empowering your network management efforts.

Media

Media

Integrations Supported

Integrations Supported

Synoptos

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

FireScope

Date Founded

2006

Company Location

United States

Company Website

www.firescope.com/products/spm/

Company Facts

Organization Name

IngiteTech

Date Founded

2000

Company Location

United States

Company Website

ignitetech.com/softwarelibrary/alterpoint

Categories and Features

Categories and Features

IT Management

Remote Access

Network Management

Not specified

Network Monitoring

Not specified

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