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What is Fiserv Engagement Advantage?

Engagement AdvantageSM from Fiserv offers a robust solution that equips your business to showcase the billing and payment options desired by your customers, while also enhancing engagement to drive growth and improve your competitive stance in customer experience. Nowadays, customers expect personalized interactions and straightforward choices in every engagement. By catering to diverse preferences and effectively competing on customer experience through innovative technologies and expertise, businesses can streamline operations and avoid unnecessary expenses. There are numerous avenues for bill distribution and several ways to connect with bill recipients. No matter the delivery method, customers invest significant time reviewing their monthly bills; our research shows that individuals typically spend about two to four minutes on each paper bill, with slightly less time on digital versions. Through the use of highly personalized and branded billing, businesses can effectively engage their customers, facilitate cross-selling opportunities, and provide a cohesive experience across multiple channels, ultimately fostering stronger customer relationships. This strategy not only aligns with customer expectations but also contributes to sustainable business growth, ensuring that companies remain competitive in an ever-evolving market landscape. As businesses adapt to these changing dynamics, they can create a more loyal customer base that appreciates tailored services.

What is Applied Epic?

The management system of your agency serves as its essential backbone, crucial for overseeing every facet of your operations while promoting growth. Is Applied Epic®—the leading management platform globally—your solution? It provides a comprehensive overview of your agency’s various roles, locations, and business lines, encompassing both property and casualty as well as benefits. Our Applied Epic software is browser-based, enabling your team to swiftly access important data and streamline software management. Your agency can thrive on a system that automates backend processes, maintains connectivity for your sales team, and integrates effortlessly with technologies for customer service and insurance connectivity. By offering employees a straightforward and user-friendly experience, they can easily view account and policy details, request quotes, file claims, and handle renewals—all in just a few clicks. This efficiency not only enhances productivity but also allows your agency to respond more effectively to client needs.

Media

Media

Integrations Supported

AdSystem
Allegro Lending Suite
Applied Mobile
Assure Security
Charge-off Loan Tracker
CharityEngine
Clarity Wave
Coriunder BAAS
Diplomat Managed File Transfer
Formstack
Kinective Bridge
Microsoft Outlook
MyCarePlan
Pathway Insurance Software
Paylocity
SkyStem ART
Sonant
ThingSpace IoT Platform
VGS Platform
vBots

Integrations Supported

AdSystem
Allegro Lending Suite
Applied Mobile
Assure Security
Charge-off Loan Tracker
CharityEngine
Clarity Wave
Coriunder BAAS
Diplomat Managed File Transfer
Formstack
Kinective Bridge
Microsoft Outlook
MyCarePlan
Pathway Insurance Software
Paylocity
SkyStem ART
Sonant
ThingSpace IoT Platform
VGS Platform
vBots

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fiserv

Date Founded

1984

Company Location

United States

Company Website

www.fiserv.com/en/about-fiserv/resource-center/brochures/engagement-advantage-present-fact-sheet.html

Company Facts

Organization Name

Applied Systems

Date Founded

1983

Company Location

United States

Company Website

www.appliedsystems.com

Categories and Features

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

Categories and Features

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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