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What is Fiserv Engagement Advantage?

Engagement AdvantageSM from Fiserv offers a robust solution that equips your business to showcase the billing and payment options desired by your customers, while also enhancing engagement to drive growth and improve your competitive stance in customer experience. Nowadays, customers expect personalized interactions and straightforward choices in every engagement. By catering to diverse preferences and effectively competing on customer experience through innovative technologies and expertise, businesses can streamline operations and avoid unnecessary expenses. There are numerous avenues for bill distribution and several ways to connect with bill recipients. No matter the delivery method, customers invest significant time reviewing their monthly bills; our research shows that individuals typically spend about two to four minutes on each paper bill, with slightly less time on digital versions. Through the use of highly personalized and branded billing, businesses can effectively engage their customers, facilitate cross-selling opportunities, and provide a cohesive experience across multiple channels, ultimately fostering stronger customer relationships. This strategy not only aligns with customer expectations but also contributes to sustainable business growth, ensuring that companies remain competitive in an ever-evolving market landscape. As businesses adapt to these changing dynamics, they can create a more loyal customer base that appreciates tailored services.

What is Applied Pay?

Applied Pay is a comprehensive digital payment solution specifically designed for the insurance industry. It works seamlessly with platforms like Applied Epic, Applied CSR24, and EZLynx, enhancing the efficiency of payment collection, processing, and reconciliation. This integration enables agencies to offer their clients a safe and convenient online premium payment method accessible from any device. With support for various payment methods including ACH, credit and debit cards, and eWallets, Applied Pay caters to the diverse preferences of insured clients. The platform features next-day funding, the ability to pay multiple invoices simultaneously, and options for setting up recurring payments, which collectively elevate the customer experience. Users are equipped with an easy-to-navigate dashboard that delivers real-time insights into payment transactions, improving accounts receivable management. Additionally, the automation of multiple workflows through Applied Pay reduces the potential for manual errors, ensures compliance with PCI and NACHA regulations, and lowers agency liability risks. As a result, it stands out as an innovative solution that adapts to the changing demands of the insurance sector, ultimately driving efficiency and customer satisfaction. This adaptability makes Applied Pay an essential tool for agencies looking to enhance their service offerings in a competitive market.

Media

Media

Integrations Supported

ARGO
AXIOM
AdSystem
Allegro Lending Suite
Assure Security
Charge-off Loan Tracker
CharityEngine
Coriunder BAAS
Diplomat MFT by Coviant Software
Kinective Bridge
Paylocity
SkyStem ART
ThingSpace IoT Platform
VGS Platform

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Fiserv

Date Founded

1984

Company Location

United States

Company Website

www.fiserv.com/en/about-fiserv/resource-center/brochures/engagement-advantage-present-fact-sheet.html

Company Facts

Organization Name

Applied Pay

Date Founded

1983

Company Location

United States

Company Website

www1.appliedsystems.com/en-us/solutions/for-agents/digital-payments/applied-pay/

Categories and Features

Insurance Agency Management

Life & Health
Property & Casualty

Insurance Billing

Not specified

Categories and Features

Insurance Billing

Not specified

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