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What is Flex Databases?

Flex Databases offers a cutting-edge, integrated, and compliant electronic clinical platform that delivers software solutions tailored for clinical trials, serving pharmaceutical companies and contract research organizations (CROs). Our comprehensive system includes a Clinical Trial Management System, an Electronic Trial Master File, a project management and budgeting tool specifically crafted for the clinical trials sector, a Pharmacovigilance System, and a Learning Management System. This adaptable platform was developed through the expertise of a skilled team of over 100 professionals who possess extensive knowledge of the complexities involved in the clinical trial process. Additionally, our commitment to innovation ensures that we continually evolve our offerings to meet the changing needs of the industry.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Asset Panda
Cherwell HR Service Management
Cherwell Software
ClickUp
Freshservice
Genesys Cloud CX
GitHub
Ivanti Application Control
Ivanti Neurons
Jira Service Management
LumApps
Microsoft Azure
NiCE CXone Mpower
PagerDuty
Ping Identity
SAP SuccessFactors
Slack
Trello
UiPath
Zendesk

Integrations Supported

Asset Panda
Cherwell HR Service Management
Cherwell Software
ClickUp
Freshservice
Genesys Cloud CX
GitHub
Ivanti Application Control
Ivanti Neurons
Jira Service Management
LumApps
Microsoft Azure
NiCE CXone Mpower
PagerDuty
Ping Identity
SAP SuccessFactors
Slack
Trello
UiPath
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$1300.00
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flex Databases

Date Founded

2011

Company Location

Czech Republic

Company Website

www.flexdatabases.com/en/

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

Clinical Trial Management

21 CFR Part 11 Compliance
Document Management
Electronic Data Capture
Enrollment Management
HIPAA Compliant
Monitoring
Patient Database
Recruiting Management
Scheduling
Study Planning

Electronic Data Capture

Audit Trail
CRF Tracking
Data Entry
Data Verification
Distributed Capture
Document Imaging
Document Indexing
Forms Management
Remote Capture
Study Management

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