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What is Floatchat?

Are you eager to unlock the complete potential of your business? Build strong connections with your audience by leveraging dynamic platforms like WhatsApp and Facebook. By engaging directly with your customers, you not only boost lead generation but also enhance revenue, creating a profound impact on your overall success! Providing a variety of communication options allows you to effectively balance retaining current clients while attracting new ones. When customers can effortlessly reach you, they will appreciate your prompt responses, which reflect thoughtfulness and support! Offering an outstanding customer experience is vital for building trust, which ultimately strengthens relationships and enhances your brand's image. Moreover, handling customer interactions across multiple channels can be simplified. With the One-View Inbox, all your communications are gathered in one place, making organization and management a breeze! This efficient method helps you address customer needs promptly while improving the overall quality of your service. Implementing these strategies will not only streamline your operations but also position your business for sustained growth in a competitive landscape.

What is Cue?

Effortlessly oversee every element of your customer support from one centralized platform. Communicate with your customers across multiple avenues like WhatsApp, Facebook, Telegram, email, and web chat directly on your website. Improve your service offerings by incorporating chatbots that facilitate smoother interactions. Reduce costs and enhance response times by automating responses to frequently asked questions from customers. Change your website visitors into happy clients by enabling them to contact you for sales or support through their favored communication channels. This comprehensive customer service system not only elevates customer satisfaction but also enhances sales outcomes. Swiftly manage inquiries from any channel via a consolidated inbox. Guarantee that requests are routed to the correct teams for faster resolutions. Utilize message templates to efficiently respond to customer questions. Gather valuable insights into your customers' preferred communication methods, the issues they encounter, and evaluate your service's effectiveness. Each ticket is gathered in one inbox and directed to the appropriate teams. Additionally, develop thorough profiles to minimize the need for customers to repeat their information. This holistic strategy cultivates a more effective and tailored customer experience, ensuring that each interaction leaves a positive impression. Ultimately, a seamless customer support system can transform your business into a customer-centric organization.

Media

Media

Integrations Supported

Facebook Messenger
Freshdesk
Shopify
Slack
Telegram
WhatsApp
WordPress
Zapier

Integrations Supported

Facebook Messenger
Freshdesk
Shopify
Slack
Telegram
WhatsApp
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$46 per month
Free Trial Offered?
Free Version

Pricing Information

$43.67 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Floatchat

Date Founded

2023

Company Location

Singapore

Company Website

www.floatchat.ai/

Company Facts

Organization Name

Cue

Company Website

www.cuedesk.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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