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What is FlowHealth?

FlowHealth is a cutting-edge solution for patient communication, utilizing AI technology to eliminate the necessity for medical practices to maintain their own call centers. The AI assistant, Emma, effectively handles incoming calls, schedules appointments, responds to patient inquiries, and conducts follow-ups, all while integrating smoothly with the practice's electronic health records. Instead of imposing a one-size-fits-all system, FlowHealth tailors its services to accommodate the distinct workflows of each practice, thereby enhancing existing technologies. Functioning as a valuable front-desk team member, Emma provides swift answers to incoming calls, manages scheduling during peak times, and offers support during evenings and weekends, fluently communicating in English, Spanish, and other languages. In addition to her role, she also takes the initiative on outbound communications, promptly confirming online appointment requests, which significantly reduces the number of missed appointments and efficiently updates the practice calendar. Emma enhances appointment reminders by proactively reaching out to patients through calls and texts before their visits, confirming their attendance, assisting with rescheduling when needed, and addressing basic queries, which minimizes last-minute cancellations and boosts overall operational efficiency. By incorporating FlowHealth, medical practices can not only improve patient engagement but also streamline their operations more effectively, leading to greater patient satisfaction and loyalty over time. Ultimately, the use of this innovative solution allows practices to focus more on patient care and less on administrative tasks.

What is CareCru?

Handles a significant portion of the front office's responsibilities, specifically up to 75% for designated tasks, which allows teams to focus on more vital initiatives. This shift boosts the productivity of the front office team by an impressive 77%, enabling them to complete tasks in a fraction of the time. CareCru prioritizes and safeguards the well-being of crucial operational functions for stakeholders across the organization. It integrates seamlessly with practice management software in real time, facilitating smooth workflows. Donna skillfully evaluates data related to all key front office activities, identifying the priority of outreach initiatives and highlighting crucial discussion points to maximize the potential of each engagement. She tailors personalized and unique messages to boost conversion rates, whether for scheduling appointments, confirming bookings, or addressing last-minute openings. Furthermore, it provides management capabilities for offices within specific regions and groups, ensuring a cohesive branding experience on the CareCru platform. This comprehensive approach not only streamlines operations but also significantly enhances overall efficiency, ultimately benefiting the entire organization. By leveraging these tools, teams can achieve more in less time, paving the way for improved service delivery and client satisfaction.

Media

Media

Integrations Supported

AdvancedMD
Azalea EHR
DrChrono
EPIC HRMS
Greenway Health
ModMed
NextGen
Nextech
Tebra
athenaOne
eClinicalWorks

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FlowHealth

Company Location

United States

Company Website

flowhealth.ai/

Company Facts

Organization Name

CareCru

Date Founded

2016

Company Location

Canada

Company Website

carecru.com

Categories and Features

Healthcare AI

Not specified

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management

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