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What is FlowHealth?

FlowHealth is a cutting-edge solution for patient communication, utilizing AI technology to eliminate the necessity for medical practices to maintain their own call centers. The AI assistant, Emma, effectively handles incoming calls, schedules appointments, responds to patient inquiries, and conducts follow-ups, all while integrating smoothly with the practice's electronic health records. Instead of imposing a one-size-fits-all system, FlowHealth tailors its services to accommodate the distinct workflows of each practice, thereby enhancing existing technologies. Functioning as a valuable front-desk team member, Emma provides swift answers to incoming calls, manages scheduling during peak times, and offers support during evenings and weekends, fluently communicating in English, Spanish, and other languages. In addition to her role, she also takes the initiative on outbound communications, promptly confirming online appointment requests, which significantly reduces the number of missed appointments and efficiently updates the practice calendar. Emma enhances appointment reminders by proactively reaching out to patients through calls and texts before their visits, confirming their attendance, assisting with rescheduling when needed, and addressing basic queries, which minimizes last-minute cancellations and boosts overall operational efficiency. By incorporating FlowHealth, medical practices can not only improve patient engagement but also streamline their operations more effectively, leading to greater patient satisfaction and loyalty over time. Ultimately, the use of this innovative solution allows practices to focus more on patient care and less on administrative tasks.

What is Diagna?

Diagna functions as an automation solution specifically designed for healthcare workflows in specialty practices. It adeptly manages incoming faxes and various documents by identifying their categories, extracting vital information, linking records to patients, updating electronic health record (EHR) fields, and routing tasks or exceptions to the appropriate staff. The workflows provided include fax triage, referral intake and follow-ups, as well as automated data entry, while also supporting processes related to records, lab results, prior authorizations, insurance claim denials, and prescriptions. Healthcare practices can maintain their current fax numbers and EHR systems, as Diagna is flexible enough to accommodate their unique operations and infrastructure. This platform is particularly beneficial for independent specialty practices and multi-location groups, aiding front-desk staff, referral teams, billing departments, and practice management personnel in managing documentation-heavy administrative tasks. Users can monitor actions taken and amend fields as necessary, with any ambiguous situations being forwarded for human review, guaranteeing meticulousness in the workflow process. Ultimately, Diagna significantly boosts the efficiency and precision of administrative responsibilities within healthcare environments, streamlining operations for better patient care. Moreover, its ability to adapt to various practice sizes and needs makes it an invaluable asset in the evolving landscape of healthcare administration.

Media

Media

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Integrations Supported

DrChrono
Tebra
eClinicalWorks
AdvancedMD
Azalea EHR
EPIC HRMS
Greenway Health
ModMed
NextGen
Nextech
athenaOne

Integrations Supported

DrChrono
Tebra
eClinicalWorks

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FlowHealth

Company Location

United States

Company Website

flowhealth.ai/

Company Facts

Organization Name

Diagna.ai

Date Founded

2023

Company Location

United States

Company Website

www.diagna.ai/

Categories and Features

Healthcare AI

Not specified

Categories and Features

Healthcare AI

Not specified

Workflow Automation

Not specified

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